I took my **** Mazda* (VIN *YVHZ*CH*B*M*****) to the shop to have the brakes done last...

GetHuman-jbeckmoo's customer service issue with Mazda from August 2018

7 views
 | 
15 similar
 | 
0 following
Help with my Mazda issue
Next: our robot will wait on hold for GetHuman-jbeckmoo to get a Mazda rep on the line!
Always use the GetHuman Phone tocall Mazda. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-jbeckmoo's own words
I took my **** Mazda* (VIN *YVHZ*CH*B*M*****) to the shop to have the brakes done last week, and the mechanic and manager asked me to come out and look at the front sub frame of the car. I was totally rusted, and they expressed concern if it broke while I was driving. They suggested I contact Mazda to see if there was a recall on this issue, because it isn't typical to see this much corrosion on a * year old car. I decided to look on the internet to see if others have had this problem with their Mazda*'s, and there were many that had the same complaint. Some have actually experienced the frame braking while driving and wedging against the wheel, forcing the car to turn without control. I'm baffled that I see no safety recall on this issue. As for what I would like it resolved, I would like Mazda to pay to have the frame replaced, because apparently you use defective materials that cannot withstand the stresses they obviously should. I already am vey displeased that I have to replace my headlight bulbs constantly, each one twice a year. I routinely have an oil change and light bulb change every *-* months, which I complained about and it was totally disregarded. I really thought getting a Mazda would be a good choice, but I'm not happy about these issues. Thank you in advance for responding in a timely manner.. -Julie Moore
GetHuman-jbeckmoo did not yet indicate what Mazda should do to make this right.
I have an issue with Mazda too
How GetHuman-jbeckmoo fixed the problem
We are waiting for GetHuman-jbeckmoo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mazda's attention and get better help faster. Tap below to get started.
Having Mazda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jbeckmoo fixes it.
This email address isn't valid

Mazda

Customer service issue
Reported by GetHuman-jbeckmoo
Aug 15th, 2018 - a yr ago
I have an issue with Mazda too
Fixed
Seen by 7 customers so far
Similar issue to 15 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Where was the item purchased
Order number (if applicable)
Billing address
Timeline
GetHuman-jbeckmoo started working on this issue
Aug 15th, 2018 1:43pm
GetHuman-jbeckmoo indicated the issue is not fixed yet.
Aug 15th, 2018 3:09pm
GetHuman-jbeckmoo indicated the issue is not fixed yet.
Aug 15th, 2018 3:13pm
GetHuman-jbeckmoo indicated the issue is not fixed yet.
Aug 17th, 2018 11:22pm
GetHuman-jbeckmoo indicated the issue is not fixed yet.
Aug 29th, 2018 3:28pm