I took my **** Mazda* (VIN *YVHZ*CH*B*M*****) to the shop to have the brakes done last...
GetHuman-jbeckmoo's customer service issue with Mazda from August 2018
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The issue in GetHuman-jbeckmoo's own words
I took my **** Mazda* (VIN *YVHZ*CH*B*M*****) to the shop to have the brakes done last week, and the mechanic and manager asked me to come out and look at the front sub frame of the car. I was totally rusted, and they expressed concern if it broke while I was driving. They suggested I contact Mazda to see if there was a recall on this issue, because it isn't typical to see this much corrosion on a * year old car. I decided to look on the internet to see if others have had this problem with their Mazda*'s, and there were many that had the same complaint. Some have actually experienced the frame braking while driving and wedging against the wheel, forcing the car to turn without control. I'm baffled that I see no safety recall on this issue. As for what I would like it resolved, I would like Mazda to pay to have the frame replaced, because apparently you use defective materials that cannot withstand the stresses they obviously should. I already am vey displeased that I have to replace my headlight bulbs constantly, each one twice a year. I routinely have an oil change and light bulb change every *-* months, which I complained about and it was totally disregarded. I really thought getting a Mazda would be a good choice, but I'm not happy about these issues. Thank you in advance for responding in a timely manner.. -Julie Moore
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