We bought a Maytag washer at the end of Dec. or the first part pf January of this year...

GetHuman-ggandy's customer service issue with Maytag from April 2020

Help with my Maytag issue
The issue in GetHuman-ggandy's own words
We bought a Maytag washer at the end of Dec. or the first part pf January of this year. The main board and motor went out a week ago and it took from the **th of last month to the the *th before anyone came out. We were told that the main board and motor were out and he would be back by Friday to replace it. When we called today, Friday, we were told that they were having trouble getting the part and we would have to get it ourselves and they would put it in and they had not even ordered it. When we called back to the Maytag help line we were told that they had three trys to get it "right" and she did not know what else before we could get another washer. I asked how long calendar wise should we have to do without a washer before getting it repaired or replaced and she did not know. I understand that the part is being shipped to my home and we are to call the service company will be called to put it in when it gets here. That is fine if they can come in a timely manner. I used to make all my own repairs but due to the fact that I am dealing with multiple myeloma cancer, chemo, and another stem cell transplant shortly along with my wife having MS I bought the extended warranty and honestly thought it would take care of any problem. I owned and operated a heating and a*c company for many years and never dealt with customers warranty like this. I have no idea when or even if the service people plan on coming back. Could I please get a call from someone in authority to find out an honest answer as to what timeline we can expect to either get a repair or a new washer. *Thank you and may God bless,*Rev. Gary Gandy

GetHuman-ggandy did not yet indicate what Maytag should do to make this right.

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Maytag

Customer service issue
Reported by GetHuman-ggandy
Apr 11th, 2020 - 7 months ago
Fixed
Seen by 7 customers so far
Similar issue to 215 others
0 customers following this
Items needed
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Timeline

GetHuman-ggandy started working on this issue
Apr 11th 2:04am
GetHuman-ggandy indicated the issue is not fixed yet.
Apr 13th 4:03pm
GetHuman-ggandy confirmed the issue is fixed. Hooray!
Apr 20th 12:41am
GetHuman-ggandy confirmed the issue is fixed. Hooray!
Apr 20th 12:56am

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