I have a maytag washer model -MVWB***BW and serial number C******** that was installed...

GetHuman-gbocken's Complaint issue with Maytag from October 2019

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The issue in GetHuman-gbocken's own words
I have a maytag washer model -MVWB***BW and serial number C******** that was installed in August ****. It is completely rusted around the inside of the opening. A few months back I noticed pieces of rust in the washer. When I took a flash light I could see some rust spots where the paint had come off. I called the store that I bought the appliance from. They ordered me some porcelain touchup paint. They said to use a soft brush to get rust off before painting. When I did this I found out there is rust all around and much wider than I could originally see. It looks like the original porcelain did not adhere to the steel. It is also apparent that it has been rusting for quite awhile. When I called the store where I purchased the machine and then MAytag customer service I was told there was nothing*that maytag would do other than help find a technician at my expense. So now I have wasted a good * weeks messing with trying to repair the machine on my own and paying for touch up paint that could never cover the area with rust. I am extremely unhappy with the product and the lack of customer service. I have taken good care of the machine following all directions. I had my old machine for ** * years with no problems. It appears to me that my current machine started rusting the day I purchased it. *As a loyal maytag customer who purchased a washer with a faulty part, I expect maytag to replace the part at no charge.

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Maytag

Complaint issue
Reported by GetHuman-gbocken
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 952 others
0 customers following this

Timeline

GetHuman-gbocken started working on this issue
Oct 28th, 2019 4:37pm