Washer runs a cycle and seems unable to dissolve the powdered soap or soap capsule. I w...

GetHuman-zqwz's customer service issue with Maytag from October 2018

Help with my Maytag issue
The issue in GetHuman-zqwz's own words
Washer runs a cycle and seems unable to dissolve the powdered soap or soap capsule. I was suggested to do a cleaning of the inside of washer possibly with empty wash with ammonia by a repair person but online it says to do two cups of vinegar with a empty wash and follow up with a empty wash with a box of baking soda. I would like to know if any of these may help get my soap dissolved or what would help? Obviously when the soap doesn't dissolve things don't get properly clean.
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Maytag

Customer service issue
Reported by GetHuman-zqwz
Oct 16th, 2018 - 2 mons ago
I have an issue with Maytag too
Fixed
Seen by 4 customers so far
Similar issue to 292 others
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Timeline
GetHuman-zqwz started working on this issue
Oct 16th 7:43pm
GetHuman-zqwz indicated the issue is not fixed yet.
Oct 17th 9:21pm