Tell me what to do.**About * years ago I purchased a BeautyRest, Recharge, Signature Se...

GetHuman4932582's customer service issue with Mattress Firm from June 2020

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The issue in GetHuman4932582's own words
Tell me what to do.**About * years ago I purchased a BeautyRest, Recharge, Signature Select mattress at the store in Frankfort, Kentucky which no longer exist. The mattress is broken in the middle and sags as a result. The break is about * inches deep. When purchased I was told this is a no-turn mattress and will not break-down on the sides. None of that is true. It is sagging on both sides with the break in the middle.

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Mattress Firm

Customer service issue
Reported by GetHuman4932582
Jun 9th, 2020 - 5 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 39 others
0 customers following this

Timeline

GetHuman4932582 started working on this issue
Jun 9th 6:51pm
GetHuman4932582 indicated the issue is not fixed yet.
Jun 10th 1:30am