I PURCHASED A NEW MATTRESS IN SEPT AND THE MEN THAT DELIVERED IT PUT ON A GOOD MATT PAD...

GetHuman2868635's customer service issue with Mattress Firm from May 2019

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The issue in GetHuman2868635's own words
I PURCHASED A NEW MATTRESS IN SEPT AND THE MEN THAT DELIVERED IT PUT ON A GOOD MATT PAD RIGHT*AWAY. I TOOK IT OFF * WEEKS AGO AND FOUND IT DAMAGED I HAVE PICTURES, THE SEAMS ARE COMING APART ALL THE COTTON FROM SEAMS.ALSO IT MAKES NOISE ON RIGHT SIDE WHEN SAT ON AND IT SEAMS TO BE GETTING*SOFTER,THE MANAGER FROM STORE KALIA GRACE IS GIVING ME A HARD TIME.I WAS TOLD BY HER THAT ALAN WHO WORKS THER E WILL COME WED THE * NEVER SHOWED UP. I CALL WED AT ** NOON AND HE TOLD ME SHES IN A MEETING. NEVER HEARD BACK TILL TODAY, MEANWHILE ALAN SENT ME A VOICE MAIL SAYING SOMEONE WOULD COME OUT TODAY TO TAKE CARE OF THIS FOR ME. NOTHING. SHE GRACE SENT ME E MAIL I HAVE PAY PAY $**.** FOR THEM TO COME OUT.I DONT THING SO.THE MATT IS DAMAGED AND U WANT ME TO PAY. WHAT A SCAM.I ALLREADY MADE SOME CALLS AND I WANT TO GO TO SMALL CLAIMS AND ALSO CALL THE BBB ON MONDAY. U PEOPLE GOT A LOT OF BAD REVIEWS. I WANT MY MONEY BACK IN FULL SO I CAN GO ELSEWHERE NEVER AGAIN MATT FIRM.IS THAT THE WAY U DO BUSINESS????????????

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Mattress Firm

Customer service issue
Reported by GetHuman2868635
May 11th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 31 others
0 customers following this

Timeline

GetHuman2868635 started working on this issue
May 11th, 2019 4:47pm

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