Match.com Customer Service Issues

I opened a Match.com account on March 12, [redacted], with a special 6-month offer that includes Match.com and Ourtime. I received the email, set up the account correctly, and funds were debited monthly. Affinity subscribed me but canceled Match.com without asking. By the time Affinity unsubscribed me, I couldn't receive Match emails, daily matches, or view messages from December 12, [redacted]. The only way I can access my account is through old emails. I've sent many emails for assistance without any help. I was told the issue might be my browser, but after checking with Samsung remote access X3, there seems to be no browser issue. The problem lies with Match needing to reinstate my emails. I forgot my password and tried downloading the Match app on my mobile desktop, but I can't access my account or receive an email to reset. I paid $5.00 for tech support and just got off the phone with my bank to verify my authorization. I need help to reinstate my daily matches and Ourtime subscription for 6 months that I paid for together with Match. I am not receiving any emails from Match except for the Wednesday Music Quiz. Can I be reinstated without additional cost for the period lost or have my 6-month subscription extended for free? Thank you. - Ms. W.J.

I am experiencing text issues with my bank payment while trying to pay for my Match.com subscription. I was instructed by your system to call my bank to authorize the payment. After doing so, the payment was refused. I attempted to use PayPal instead, but that was also refused because I had not informed my bank about using this method. I am concerned about my bank card being suspended over a $5.00 payment issue. If I were in the US, the call to your service would be free. I need assistance, as I am unable to access my Match.com account, activate my emails, or receive daily matches since 12.12.21 when my 6-month contract began. I have requested a refund for the lost period or an extension of my contract duration. I am unable to make payments due to technical difficulties caused by your system. My bank has already authorized the payment, which did not go through for unknown reasons. Please resolve these issues for me, as the payment should come off my already lost subscription. Your prompt attention to this matter would be greatly appreciated. Email: [redacted] Thank you, Winsome

I created a "Match" account but after several weeks, I couldn't recall my password. When I tried the "forgot password" option, it said a reset email would be sent to me. I checked my inbox and spam folder but didn't find it. I really need to reset my password but don't know what to do now. I have received emails from them before, just not about resetting my password. Additionally, they mentioned sending a text code to my phone number ([redacted]), but I didn't receive it. I'm feeling stuck.

I am not satisfied with this site. I filed a complaint for harassment within just 10 hours of having the site on my phone. A lady liked me back just to insult me for wearing a mask in my profile picture. This behavior is unacceptable as it constitutes harassment. I have attached the screenshot of the interaction in an email after filing the complaint. I do not appreciate this treatment. I would prefer to cancel my subscription and receive a refund for the amount paid.

I recently signed up for this service two or three days ago. I've been attempting to pay for the feature that allows you to hide your profile and view others anonymously, but keep getting an error message indicating a technical issue. I suspect the payment isn't going through due to an email mix-up during sign-up. Can someone please assist me promptly? I need to finalize the payment to explore the platform without my partner knowing, as I suspect he may be dishonest. Thank you, Roxanne Veatch.

I am reaching out about account [redacted]13. After speaking with your accounts supervisor, "Sue," I was disappointed with the lack of reassurance and customer service provided. My account's email is [redacted], which has not been accessed since [redacted]. Discovering charges on my Mastercard for a service I cancelled back in [redacted] was alarming. Despite cancelling, I am still being charged, which I believe is unjust. Kindly contact me via email or at +1 [redacted]. I prefer not to communicate with Sue as I was informed she's the only one who handles issues without a higher authority. Resolving this matter promptly is crucial to me; otherwise, I will involve legal action.

I have been locked out of my premium account for 8 days now. Last Saturday, I was instructed to contact loginissues@ for assistance. I sent two messages over the weekend but did not receive a response until Wednesday, when someone from Match asked for details about my account. I provided the information immediately, but today I received another email requesting the same information and even my credit card details, which I have already provided when I purchased the product a month ago. My profile has been inaccessible for almost half the time, yet I was charged for the full amount without issue. As a paying customer, I expect better service and prompt resolution to this matter.

After signing up for the service, I noticed a significant decrease in the frequency of receiving pictures of potential matches compared to before signing up. In all honesty, I have only received maybe 5-10 matches since I joined several months ago. I started to think I had been disconnected from the service until I checked my January [redacted] USAA account and saw the charge. Due to health issues, I haven't been able to prioritize using the service. I kindly request for my account to be cancelled, and I would appreciate it if the January bill could be waived since I did not receive the services as expected.

I arranged to cancel my membership last month with the assurance it would end in March. However, I noticed that I was still charged, causing an overdraft on my account. I am requesting a refund for the membership fee and reimbursement for the overdraft fees, totaling $35 plus $6 per day. The situation needs immediate attention. The email confirmation from Match regarding my membership cancellation is attached for reference. Thank you.

I have signed up for match.com using various emails, usernames, and pseudonyms. Unfortunately, I am unable to log in now. When I try to reset my password, I never receive the email with instructions to unlock my account(s). Despite this, my credit card gets charged periodically for the membership. I have hidden my profile before due to not getting responses to likes or messages. I would like to either regain access to my account or stop the charges.

I did not want my subscription to renew automatically. I do not plan on using the service now or in the future. Please cancel my subscription, refund the charge, and delete my account. It would be beneficial if the company offered a free mental health consultation upon account closure, given the personal data linked to accounts like mine. From a business perspective, this approach could generate more revenue and positive marketing. Thank you for considering both human and pragmatic aspects, and I apologize for blending the two ideologies.

I am experiencing issues with Match. When I receive emails indicating that a woman has shown interest, clicking to view leads to a blank blue screen with the word "match." Upon checking the app, the described person is not present. Additionally, I believed there was a free monthly boost, but after using one in the first month and being prompted to use another in the second month, I now find I am being asked to pay for it. My interactions have been limited despite receiving numerous emails. Overall, my impression of Match after a month and a half is not favorable, as it seems misleading with limited communication opportunities.

I am experiencing an issue with my Matches (inbox) where I can only view messages from the person listed first. This problem started recently, within the last few days. Even though I click on other messages in the list, I am redirected only to the first message in the "Matches" box. This occurs every time a new message arrives, replacing the previous one in the first position. I have attempted to resolve this problem by using four different browsers - Chrome, Firefox, Edge, and Brave - but the issue persists. I need assistance in accessing all my messages in the inbox.

I created a match.com account on January 28th this year with the Affinity feature. I opted to cancel the Affinity subscription on April 29th when I closed my account. I decided to create a new profile and account on April 30th for 6 months at $9.99 per month. However, I am having trouble changing my password to access this new account. Despite trying the "forgotten my password" option, I'm not receiving any email links as it claims my email address and password are invalid. I urgently need to change my password to access my account; otherwise, the subscription will auto-renew even though I can't log in.

I canceled my subscription several months ago, but I am still being charged. Despite the loss of my husband over a year and a half ago, I found someone new and haven't used the service in months. I kindly request a refund for the recent charges. I am unable to log in as I have forgotten my password and resetting it does not work. Please assist me in canceling my account to avoid further charges. Thank you for your support, and I trust this matter can be resolved promptly before I involve legal assistance.

I had an issue with a double charge on PayPal. I requested a refund as I was unable to access the site to unsubscribe. Only part of the money was returned, and I couldn't navigate or use the site. I asked for a full refund to PayPal as I can't access the site at all. Please refund all my money back. Thank you.

I cancelled my subscription in June but it seems it didn't go through as I was charged £9.99 in July. I don't find the app beneficial for its cost and haven't used it for some time. I want a refund for the latest charge and to ensure the subscription is indeed cancelled. I've had trouble reaching out to match.com for assistance as the help page is unhelpful. My customer number is [redacted]68.

I hope this is the official website for Match.com. Today I was scammed by your company for $2,[redacted]. I have reported the fraud to Wells Fargo and Bank of America. Last night, I tried to purchase a one-month subscription and a one-month text line for $48.66 each. My bank declined the transaction several times, prompting a fraud alert. When I finally managed to proceed with the transaction this morning, I was charged $[redacted].66. Match.com's agent, David, instructed me to request a refund via Zelle in four installments totaling $[redacted].66. After purchasing Target gift cards as advised, I found no money refunded. I rejected further requests to buy additional gift cards and informed Supervisor Simone of my intention to file fraud claims. I seek a full refund of $2,[redacted]. I dealt with David, Simone, and transferred $[redacted] via Zelle to Omari Brooks (aka Omari Robinson). Please return my money.

I closed my Match.com account a second time and received a confirmation email. However, I was charged again this month and last month. I am requesting a refund of £39.98 for two months and want my account permanently closed. I am frustrated with the recurring charges. Below is the email confirmation I received: Subject: We have closed your account at your request Date: 4 July [redacted] Dear Cathy, Your account has been closed as per your request. Please be aware that closing your account means forfeiting any remaining subscription time. You can reopen a profile in the future if you wish. Best regards, The Match Customer Care team Transaction details: Payment of £19.99 GBP to Match.com International Limited Transaction ID: 18P[redacted]560B Transaction date: 2 Aug [redacted] Seller: Match.com International Limited Contact: +44 [redacted] Thank you, Cathy Curwood [redacted]

I am requesting an immediate refund for charges processed on my account following my cancellation from Match.com. Around seven years ago, I enjoyed being a member of Match and had a fulfilling romantic relationship. However, on resubscribing recently, I found little activity in my area (Hawaii [redacted]) and exhausted potential matches quickly. Despite logging in a few times since, there were no new prospects, leading me to cancel my membership due to the lack of active users. I was surprised to be billed after canceling, as I didn't expect charges following the cancellation. It is unfair to continue charging for a service I no longer wish to use, especially when I have met someone outside of the platform. I request a refund for the most recent charge and to cease any future billing. I believe this situation warrants your consideration. Paddy D.