When asked to verify my account with my phone number I am disallowed. This may be a res...

GetHuman-paulveq's customer service issue with Match.com from March 2021

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The issue in GetHuman-paulveq's own words
When asked to verify my account with my phone number I am disallowed. This may be a result of having been hacked with my first Match.com profile. I changed my email and when doing so I canceled the original profile and redid my profile effectively creating another account. Well I did not know Match keeps all account data and when my new account was registered with the same telephone the interpreted this as having two accounts for the same person a violation of their terms. I have since called customer service * timer which was escalated to supervisors. No response

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Match.com

Customer service issue
Reported by GetHuman-paulveq
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 6248 others
0 customers following this

Timeline

GetHuman-paulveq started working on this issue
Mar 24th 12:51pm
GetHuman-paulveq indicated the issue is not fixed yet.
Mar 26th 6:00pm