Match.com Customer Service Issues

To whom it may concern, I am reaching out regarding my sister, who is currently in distress due to the unfortunate treatment she has experienced from match.com UK. Despite numerous attempts to reach out through phone calls, emails, and Facebook messages, she has not received any response. This lack of communication has deeply affected her well-being, leaving her feeling heartbroken and isolated. Recently, she signed up for match.com and was charged excessively for upgrades she did not authorize. Despite her attempts to rectify this and request a refund, her account was unexpectedly deleted without explanation. The subsequent negative message posted about her on the platform has caused her immense emotional pain and has even led to online harassment. As someone who is new to online dating and struggles with dyslexia, she took a significant step by joining the website. However, the way she has been treated has left her shattered. I implore you to please reach out to her promptly to address these issues and provide the support she desperately needs. Your immediate assistance in resolving this matter would be greatly appreciated to prevent any further harm. Sincerely, R.

Hello, I'm Chris Wagner, a match.com member seeking assistance with login issues. I am having trouble accessing my account from another device due to forgetting my login credentials. I am uncertain which email addresses and passwords I used. My profile name is Chrisguy, and my profile picture features me with a half smile, wearing sunglasses and an aqua-colored shirt. I have made some updates to my profile recently, changing my status from divorced to recently separated, adjusting smoking preferences, and indicating my child's living situation. I hope this information confirms my identity. Please email me my login details or proceed with canceling my account. Reach me at [redacted] for further assistance. Thank you for your help. Best regards, Chris Wagner

I reached out to Match by phone almost two weeks ago about this problem. I was assured of a response within 48 hours, but I haven't received any follow-up yet. I can't reactivate my account due to an incident in March where someone accessed my account and subscribed without my knowledge. Although Match detected and refunded the charge, I'm still facing issues. Despite emailing Match about the problem and being told there wasn't an account problem, I continue to have difficulties. I made another call but received no resolution, leading me to create a new account using [redacted] for a 3-month subscription. However, when I tried to verify my phone number, it was rejected again. I prefer to use my original email address [redacted] I established a new email out of eagerness to online date since Match hasn't responded. Despite contacting Customer Service twice, they were unable to assist, mentioning it was forwarded elsewhere. My phone number is [redacted]. Your help in resolving this is appreciated. Thank you, CS.

I'm having trouble with (Match.com) customer service. No one seems to be able to help me resolve my issue. I tried contacting (Match.com International Billing Phone Number [redacted]) but can only enter a US or Canadian phone number, and I'm in Japan with a Japanese phone number ([redacted][redacted]) which is not accepted. In the past two years, (Match.com) has been double-charging my credit cards for the reading service fee. Even though I terminated the service in 11/[redacted] for card number [redacted]***[redacted], charges are still appearing, not visible in the subscription management. Moreover, I switched to card number [redacted]***[redacted], but charges are still being deducted from both cards simultaneously. I need these issues investigated. Thank you.

I am disappointed with the service provided as my preferences for age groups and a 50-mile radius were not respected. I have been matched with individuals who do not align with my choices, including receiving matches from black females despite stating my lack of interest. Some matches are also outside of the desired age range, location in other countries, or not meeting the criteria mentioned. It is frustrating to not be able to access messages from women who have contacted me after having a premium membership. I intend to cancel immediately if these issues are not resolved.

While I was browsing Match, a promotional window appeared, and I mistakenly applied for a 6-month membership by pressing a key on my new Apple phone. I promptly emailed to request a refund as I did not intend to join. However, it has been over a week, and I have not received any response. I would appreciate a full credit for the membership as I accidentally activated it and have not used the website since.

I am a Match member. I attempted to send an email last night while logged in and encountered an issue with my email service, even though I receive messages from Match on the same address. I would like to report a scammer named Giggleman, a 60-year-old widowed individual. After he contacted me, I responded, but I had suspicions based on his photos and writing style. I provided him with an email address I rarely use, and he immediately suggested moving our conversation to Hangout. Following previous experiences with scammers earlier this year, I recognized the familiar pattern of fast progression towards requesting money or other favors. While I am not sure if any action can be taken, I hope sharing this will prevent others from falling victim to scams. Thank you, Patty P.S. If you provide an email address, I can send you a photo of him.

I recently noticed a charge on my account, even though I had canceled my subscription previously. I appreciate your service, but I believe I shouldn't be billed again after only using it for three months. It is awkward as I am in a committed relationship now and the charge gives the wrong impression. I reached out to you via email immediately after the last charge, but received no response. I haven't used the service in over four months and would appreciate a refund for the most recent charge. If I don't hear back from you soon, I may need to contact my bank to dispute the transaction. Your prompt attention to this matter would be greatly appreciated.

I subscribed for a 3-month plan last Sunday, 9/13/20. Shortly after payment, I got locked out of my account and was unable to log back in or reset my password. I reached out to [redacted] and received what seemed like an automated response. Despite following their instructions and calling [redacted] to get help, I am still unable to access my account or view member profiles as a non-subscriber. I desperately want to use the service but need assistance resolving this login issue. The email linked to my account is [redacted]

I have been a member of Match for some time now. Earlier today, I was informed that a man I had been speaking to was removed from the platform for fraudulent activity. I have been trying to gather more information all day because not knowing details like his location puts me at risk. I appreciate the email notification, but I urgently need more insight for my safety. It is crucial that someone contacts me promptly to address the situation. I am concerned about my well-being and need immediate clarity on this matter. An email response might not suffice in this situation; a phone call would be more suitable. Thank you for your prompt attention to this matter. - SB

I disabled auto-renewal but was charged for a 3-month renewal fee. I need the fee refunded to my PayPal promptly. I have canceled the membership again and now require written confirmation since the screen indicated auto-renewal was off but I still got charged. I need additional confirmation this time after the refund has been processed to ensure accuracy.

I would like to bring to your attention the user Greg V., a concerning individual who frequents various dating websites with multiple email addresses. He typically does not provide a photo. Greg V. is known to create both real and fake accounts on platforms like Match, Meetville, Tinder, POF, Bumble, and Elite Singles. He is a 41-year-old with an 18-year-old daughter and a 23-year-old son who targets women aged 18-25. Greg V. manipulates conversations, portraying himself as a victim of past relationships, gains sympathy, and then engages in sexting and exchanging pictures, often using fake images. His real name is Gregory Voss, and he works at Big Number One Motor Sports in Homewood, Alabama, residing in Adamsville, Alabama. His genuine contact number is [redacted], and some of his known emails include [redacted], [redacted], [redacted], and [redacted] Any assistance in addressing this situation would be greatly appreciated.

My account is blocked due to an issue with my phone number connected to the new account. I previously had an account with the same phone number which was canceled but the number wasn't removed. When I tried to use the same phone number on the new account, the system flagged it, causing confusion. Tech support acknowledged the problem, stating the old phone number was still on file causing the mismatch. Despite contacting tech support twice, I haven't received a solution. I expect this to be resolved within 24 hours or I will have to cancel my subscription and request a refund. Please email me with an update on the progress. Thank you, Linda C. [redacted].

I wanted to let everyone know about a person named Greg Voss. He uses various email addresses and is active on multiple dating sites, not just in the US. He often doesn't have a profile picture. He has genuine accounts on platforms like Match and Meetville, but he also creates fake ones. Greg is a 40-year-old man with an 18-year-old daughter and a 23-year-old son but typically targets women aged 18 to 25. He is a sex addict who frequents dating sites, chat rooms, and video chatting apps to watch women and uses text and burner number apps to communicate. Greg presents himself as sweet, romantic, and a victim of his ex to manipulate women into sending him pictures. Despite sharing photos, they are not of him, and he lies about his age. He works at Big Number One Motor Sports in Homewood, Alabama, lives in Adamsville, Alabama, and can be reached at [redacted]. Some of his email addresses include [redacted], [redacted], [redacted], and [redacted] Instagram: voss942. Let's take action against him.

I am aware that my subscription is expiring soon, and I do not wish to renew it. Please cancel my account as I have moved to a new address and have a new credit card. I no longer wish to be a member of Match. I am not interested in writing to or upgrading with the company. I believe it is misleading to require an upgrade to view messages. I am adamant about canceling my subscription, and I expect my request to be processed promptly. I will not provide my new card details for any further charges. I had a free trial before and am not willing to pay more for these services. Match will no longer be a part of my life. Leslie Novak

I created a new Match.Com account on 10/12. However, when I tried to verify my phone number, I received an error message prompting me to call customer service. After waiting on hold for 30 minutes and needing to leave for a meeting, I was unable to resolve the issue. I suspect the problem arises from having three Match.Com profiles linked to the same phone number ([redacted]). Instead of reactivating these profiles, I have been creating new accounts with different email addresses each time I sign up again. When attempting to log into the old accounts, I am unable to do so, indicating a need for cleanup on your end. The outdated accounts that require deactivation are linked to these email addresses: [redacted], [redacted], and SarahSmiles628.

I am experiencing difficulty accessing your site and am requesting to cancel my account and receive a refund for the last two PayPal payments. Despite changing my password numerous times, the site continues to indicate it is incorrect, which it is not. Similarly, it states my email address is wrong, which is also accurate. If this matter is not addressed promptly, I will escalate it to my bank's fraud department, file a complaint with the Better Business Bureau, and post negative feedback online. I have also been advised to contact my state's Attorney General's cyber fraud unit if necessary. Your immediate attention to this issue is appreciated.

Hello, I recently spoke with your online assistant, Pearl Wilson, regarding an issue I am experiencing on the site. I have set my profile to be visible only to women I choose, but I am receiving messages from women I have not interacted with. Pearl Wilson provided a link to purchase a service I believe I already have, but I couldn't respond to clarify. Please address this promptly as I do not want an old partner to see my profile. Thank you. - Mike P. [redacted] [redacted]

I'm having trouble logging into my Match account. I initially attempted to reset my password due to login issues but encountered an error message instructing me to contact [redacted] Despite trying to reset the password, I still can't access my account. Additionally, using my Facebook login was unsuccessful, and I couldn't create a new account since my email is already linked to one. I haven't received any renewal notifications either. My Match name is Julie while my real name is Angela. I require assistance either regaining access to my current account or signing up anew. Thank you for your help. Angela H.

I am having trouble logging in. When I attempt to reset my password, I encounter an error message. It instructs me to contact [redacted] for assistance. I also attempted to log in through Facebook using the name Julie, although my actual name is Angela Holzer. I am unsure if I need to renew, as I did not receive any prompts for renewal.