Match.com Customer Service Issues

I would like to report a disturbing individual, Greg Voss, who frequents various dating platforms using multiple email addresses. Despite his real identity on some sites like Match and Meetville, he also creates fake profiles. Greg appears to be a sex addict targeting young women ages 18-25, depicting himself dishonestly as a romantic and sympathetic person. He manipulates women into sending explicit images using burner phone numbers and messaging apps. Greg Voss is a 39-year-old father residing in Adamsville, Alabama, with a 16-year-old daughter and a 21-year-old son. He can be reached at [redacted] and uses email addresses like [redacted] This behavior is concerning and needs to be addressed promptly.

I would like to bring to your attention the behavior of user Greg Voss who repeatedly reappears on your website despite our frequent reports. Greg Voss, a disconcerting individual, frequents numerous dating sites under various email aliases, often without a photo. He engages in inappropriate behavior, seeking out women on dating platforms, video chat apps, and chat rooms. He manipulates women into sending him photos using text and burner number apps. Despite being a 39-year-old individual with a 16-year-old daughter and a 21-year-old son, he targets women aged 18-25. He portrays himself as a victim of his past relationship, gaining sympathy before engaging in explicit conversations and sharing misleading images. This concerning pattern needs addressing promptly. Greg Voss operates under aliases such as Gregory Voss and has provided his contact information, including his real phone number ([redacted]) and several email addresses ([redacted], [redacted], [redacted], [redacted]). Your action on this matter is greatly appreciated.

Subject: Invoice #[redacted] To whom it may concern, On November 11, [redacted], my credit card account was charged $[redacted].99 for a subscription renewal by your company, which I was unaware of. I did not receive prior notice from your organization regarding this renewal, or I would have cancelled the subscription immediately, as I no longer require this service. I subsequently cancelled the subscription on November 13, [redacted]. I kindly request a full refund for the cancellation to be processed promptly. Your prompt attention to this matter is greatly appreciated. Looking forward to your prompt response. Thank you, M.D.

I would like a refund for my subscription as I was not aware that I would be billed every 6 months. I thought it was a yearly subscription and do not wish for it to renew. I was charged yesterday without realizing it, assuming my subscription was for the entire year. Currently unable to date due to time constraints. Please reach out to me. Email notifications about billing cycles would be helpful. Thank you!

I received a free 3-day trial on Nov. 20th and tried it without any charges to my card. When I checked my due date on the 22nd, a representative extended my trial by 3 days. However, the next day, my account was charged. I contacted customer service, and the money was refunded, but my bank account went negative due to the charge. They mentioned it could take 3-7 days to receive the refund. According to your terms, I shouldn't have been charged unless I didn't cancel before the trial ended. I still had 2 days left. Because of your charge, my bank charged me $35, which they won't refund. This has left me in a difficult financial situation. I need the $35 back from the company as it was your error, or I will need to take further action.

I have discovered two profiles on match.com using my photos under the names Sid and Erik. I did not create either account and can't access them as I don't know the associated email addresses. I urgently need both profiles deactivated and the responsible party notified of potential charges. Please address this matter promptly as it is significantly impacting me. Thank you. - E.L.

I recently discovered that there is a mismatch with the photo on my previous Match subscription. The picture displayed is not me, and I do not wish to be associated with it. Would you kindly ensure that all profiles under my name are removed, including the incorrect secondary photo that does resemble me? I have not used the site for years and only became aware of this issue today when I received unexpected responses. Thank you for your assistance. Sincerely, Gail Marker at [redacted] Manorwood Drive, West Chester, PA.

I was on hold for 90 minutes before getting through, is there an issue with the phones? Is it necessary to pay for chat support? I need help with two things: (1) changing my birth year from [redacted] to [redacted] due to an error and (2) adjusting my pricing. I have access to promotional offers like 6 months free with the code "FREE" and this deal is what keeps me as a customer. The lack of success on the platform, limited support, and unsuccessful participation in live events have made it hard to justify the cost of my subscription. Kindly assist me in correcting my birth year as soon as possible.

I recently reconciled with my wife, and as a result, I need to cancel my Match.com account promptly. The last thing I want is for her to discover that I have been using this service, especially since I have not even found a single match. Preserving our relationship is my top priority, and I need to remove this account from my life to safeguard our future together. I am reaching out urgently as I am unable to take any risks that could potentially harm our relationship. Thank you for your understanding.

Hello, I'm Yves Bernadet from Vancouver, Canada. I have decided to discontinue my membership with Match.com and would like all my information, including my credit card number, to be deleted promptly. I have found love by being open to life's experiences and no longer need the service. Kindly remove all my details from your database. Thank you. Best regards, Sunshine/Paul

I would like to request a refund for my recent charge on my account. It seems that the charge is pending, and I was under the impression that my subscription would not renew until January. I planned to cancel once I returned from vacation. I am currently unemployed and would appreciate it if you could process the refund and cancel the renewal. If you have any questions, please contact me at [redacted]. I intend to resubscribe when I am employed again, but for now, I need to refrain from renewing my subscription. Thank you, KD Email: [redacted]

Concern about POF User "Jeremy Gibson" I am a long-time member of POF, and I want to raise awareness about a man named "Jeremy Gibson" from Chatham, Ontario, Canada. It is crucial to ban him promptly due to his dangerous predatory behavior. Recent investigations confirm his involvement in illicit activities related to pedophilia. Evidence such as police statements and news articles about his arrest for soliciting a minor substantiate this claim. I have personally encountered his predatory behavior targeting single mothers and their preteen daughters on POF. After learning about his arrest and blocking him, he promptly resumed online activities. While POF may struggle to prevent such individuals, banning him is essential to safeguard female members and their children. Thank you for your attention to this matter. Information on "Jeremy Gibson": - Name: Jeremy Gibson - Age: 41 - Location: Chatham, Ontario, Canada - Aliases: Gibby_gibson78, Gibby, Gibbs, Gibby_gibs78

I want to bring some concerning information to your attention regarding a man named Jeremy Gibson, 41, from Chatham, Ontario, Canada. He has been involved in illegal predatory behavior and pedophilia, resulting in recent arrest for sending inappropriate messages and images to a minor. Gibson has a history of targeting single mothers with preteen daughters on online dating sites. I, being one of his targets, blocked him upon learning of his arrest. However, he quickly resumed online activities after his release. While I understand your platform may not be able to prevent all such behavior, I urge you to consider banning him to ensure the safety of your female members and their children. Thank you for addressing this matter promptly. Please review the news article for more details: [redacted]

The individuals on this platform are extremely disappointing. I am not interested in being approached by strangers with inappropriate comments about their intentions. One person even tried to pressure me into intimate activities after I had clearly refused multiple times. Another user attempted to exploit a personal tragedy to initiate a physical relationship. The quality of this service does not justify the monthly fee of $30. I am currently unable to access my account to cancel the subscription. I would appreciate a refund for the unsatisfactory experience.

I've been trying to change my email address for four hours, following the steps provided, but it keeps redirecting me back to the same page to input my details. I have tried everything suggested, but it's not working. Every time I try to edit my email, it brings me back to the sign-in page. I am frustrated and feeling overwhelmed. I desperately need help as I am close to deleting my account entirely. Please, no more emailed instructions, as that will only make things worse. I need to speak to a person for assistance to solve this issue. Thank you.

Hello, I recently subscribed to Match.com around a week ago. I believed the cost would be $12 per month, but I was charged $[redacted].88 for an annual subscription which has impacted my rent funds. Being 28 years old and a college student, I am dedicated to finding a compatible partner. However, the unexpected withdrawal has caused financial strain. Please contact me urgently at [redacted]. Thank you.

I'm encountering difficulties accessing the website. As a member of Match.com, when I click on the site, I see a message stating "We believe in" with a heart image above, followed by the option to sign in as a member. Upon selecting "Forgot Password," it prompts me to enter my account's email for further instructions. After inputting my email and clicking "Send Email," it indicates that a reset password email has been sent. However, I have not received any instructions on how to reset my password.

When attempting to log in, an error message indicates a problem with my account, even though I just signed up three days ago and opted for match.com's premium service based on a friend's suggestion. I kindly request that my account be unblocked, as I have not engaged in any inappropriate or unusual activity. I am facing health challenges with cancer and heart failure, and acquiring your service was meant to offer a positive distraction, not another obstacle. Could you please provide me with a contact number for assistance in resolving this issue as my disability makes phone communication necessary? Thank you for your attention to this matter.

Hello, my name is David L. I have noticed that you charged my card twice, $[redacted] for the first transaction and $[redacted] for the second, despite never managing to access your site. As a person living with a disability on a monthly income of $[redacted], every dollar counts for me. I kindly request a refund of $[redacted] for the unauthorized charges. It has been challenging for me to make ends meet with my limited budget, and I cannot afford to lose money to charges for a service I do not use. I have been attempting to reach out without success, and I sincerely hope to resolve this matter promptly. Thank you for your understanding.

I created an account about 3 weeks ago, but since then I have been experiencing issues with connecting to people and receiving emails. It appears that MATCH has blocked me for no reason. The first person who messaged me was attempting to send packages from the Philippines, which made me uncomfortable and I had to involve the authorities. I have contacted support six times to resolve the problems with my profile, but no action has been taken. I urgently need this matter to be addressed and resolved immediately, or I want to cancel my account.