I received a message from your customer service claiming I was against guidelines when...

GetHuman2099455's customer service issue with Match.com from February 2019

5 views | 21506 similar | 0 following
Help with my Match.com issue
Next: our robot will wait on hold for GetHuman2099455 to get a Match.com rep on the line!
Always use the GetHuman Phone to call Match.com. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman2099455's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2099455 may need:
Name on the account, Your birthday, Email address on the account, and Your billing address
The issue in GetHuman2099455's own words
I received a message from your customer service claiming I was against guidelines when I've done nothing of the sort. I have had some of your members be inappropriate and disrespectful, and degrading towards me. I have defended myself and also told them not to speak mevto again, but I in no way went against your guidelines. If me complaining to your customer service because of a member being degrading and disrespectful is against your guidelines then that is wrong! I do not deserve to be treated disrespectfully when I am only on your site to find a real relationship! I do not appreciate your customer service threatening to cancel my membership when I have done nothing wrong. I came to you with a complaint and I'm throne you threaten to punish?!?! Please explain how that is right? Then you want me to do a survey on it?!?! Really? *I'd prefer to speak to a person at this point about this issue to better understand what it is that I have done wrong? Bc honestly all I have done is taken up for myself again men being degrading and disrespectful... I have not cursed anyone out or being sexually explicit with anyone, I have not harassed or bullied anyone. I am on the site for the right reasons and I would like someone to explain the email I have received!

GetHuman2099455 did not yet indicate what Match.com should do to make this right.

How GetHuman2099455 fixed the problem

We are waiting for GetHuman2099455 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Match.com's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Match.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2099455 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2099455
Feb 2nd, 2019 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 21506 others
0 customers following this


GetHuman2099455 started working on this issue
Feb 2nd, 2019 4:30pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers