I signed up for *mths, paid over three months. Before the thrid payment was taken I had...

GetHuman-gaylea's customer service issue with Match.com from November 2018

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The issue in GetHuman-gaylea's own words
I signed up for *mths, paid over three months. Before the thrid payment was taken I had to cancel my bank card and order another one. The last payment must have failed however I wasnt contacted to say so , just my account disconnected. If I tried to access my messages etc it said you must subscribe to access this.*I spent a great deal of time looking to find how to re instate my account and pay the final third payment but couldnt find how to . I thought if I subscribed again it might right itself and take the last payment but instead it took over £**. I would like to have this amount refunded please and for me to pay the last payment and my account to remain live until February as originally signed up for.

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Match.com

Customer service issue
Reported by GetHuman-gaylea
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 15105 others
0 customers following this

Timeline

GetHuman-gaylea started working on this issue
Nov 8th, 2018 11:01pm

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