I just submitted numerous Match issues that have not been addressed. My email is *****@***.com. Please use email or send live chat link. Do not call Theda B

GetHuman1490197's customer service issue with Match.com from November 2018

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The issue in GetHuman1490197's own words
Says my acct blocked by match!! Trying to use site for days it is blocked.. ... These are some of the issues I've faced trying the site. None of them have been addressed. **This site is extremely annoying. I cannot sign in as I keep saying and no one responds. Please fix the issue!!!!! **Thank you for your note Tony. I am trying the * day free trail. The problem is all of the messages are truncated so I can't read the entire message unless I send a message first. And when I click on the photos on the messages the bios of the senders will not come up so I can't really know who I'm talking to. Any suggestions? **Not getting any messages now! Only this"This is the error message: Access to your account has been blocked by Match. If you believe you received this message in error, please contact *****@***.com... Match will not respond or correct the issue.**The link match sent does not work... Very annoying **Dear Tony, I signed up for the * day free trial but it does not work either! Why do people want to stay on this site for any length of time if you cannot sign in and you make it very frustrating for potential customers!!!!! Not only do I get the message that my acct is blocked by Match, I have to spend **m mins clicking little photos just to get an error message.***Please let me know if this issue is corrected and please start the * day trail from that time!!!!!!!!!!!!**Thank you for your note Tony. I am trying the * day free trail. The problem is all of the messages are truncated so I can't read the entire message unless I send a message first. And when I click on the photos on the messages the bios of the senders will not come up so I can't really know who I'm talking to. Any suggestions? **This is the worse site I have tried to use!!! I get an error message everytime I *Incident: ******-******* ***As I previously explained ten (**) times. I have NOT been able to log into my account or use the service!!!!!!! Please have someone who can read contact me*!!!!!!!!!**Dear Match,***Here is another bad review for your site that I wrote. It explains my very serious concern about not being able to cancel at the end of the week! Why would I stay on the site. I have not been able to use it since I joined for a free * day trial.**The review follows"**I paid for a * month subscription to Match.com after a free trial. The terms say that if you don’t cancel before the * days are up, that you will be charged the entire amount for * months even though you can't use the site.. Before that time was up, I tried signing into my account to cancel my subscription but the email and password I always used all of a sudden wouldn’t work. I clicked to reset my password but the reset email to reset but only got error messages . Emailed them at least ** times and never get a legitimate response that ensures the site is working!. This is a big con! Not worth the trouble to even pull up the site.
They do not respond
Renew the * day trail and unblock my acct
To be able to use the site with some ease.
Contacted match no less than ** times
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Match.com

* day free trial
Customer service issue
Reported by GetHuman1490197
Nov 5th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 14860 others
0 customers following this

Timeline

GetHuman1490197 started working on this issue
Nov 5th, 2018 2:19pm