Match.com Customer Service Issues

I recently joined Match.com hoping for an honest and positive experience, but unfortunately encountered the same issues many others have complained about. I signed up on September 30, [redacted], with expectations of reliability. However, after canceling my subscription, I discovered my profile was still retained in their database. Despite attempting to block the payment processed on October 4, [redacted], I was informed by my bank that only Match.com could issue a refund. Despite my numerous emails, I have received no assistance and have been given the run-around. Although Match.com claims my concerns were addressed in their recent email, the issue remains unresolved. I am determined to persist, yet I fear my efforts may be in vain. It is frustrating that Match.com continues to operate unchecked, and I wish there was a way to hold them accountable for their actions.

I regret signing up for Match.com on September 30, [redacted]. By April [redacted], I was experiencing various issues with dishonest members which made me question the site's integrity. Despite canceling my subscription and deleting my profile, my bank notified me of a renewal charge on October 2, [redacted]. I am seeking a refund for the charge on October 4, [redacted], but I am struggling to reach Match.com for assistance. I am being redirected without any resolution. All I want is clarity on whether I will get my money back. That is my main concern. Will I receive a refund?

I recently signed up online and paid $36.99 for a one-month subscription. After downloading the app on my cell phone, I had trouble logging in due to incorrect password. I reset it and logged in only to find myself on a different account with a different profile picture that was not paid. My paid subscription from 10/5/[redacted] is not linked to this account, which seems to be the only one visible now. Upon checking my email, I noticed a slight difference in the email address used for login. I've tried various solutions but am unsure how to proceed. How can this issue be resolved?

I cancelled my account more than two weeks ago and removed the auto-renewal from my Paypal. I used the account until the cancellation date. Now, I am requesting a refund of the charged amount. I had a similar issue a year ago with a subscription renewal. Please process the refund promptly to avoid any further action from my bank. I hope this matter can be resolved without any further complications. Thank you for your assistance. Best regards, M.F.

Hello, I would like to request a full refund for my subscription. I understand that this means I won't be able to send messages or see who likes me. However, what's the point if paying only allows me to send messages and not receive them? If women don't have to pay, I should at least be able to contact them if I'm a paying member. Unfortunately, some of the messages I sent were not even read. This setup seems unfair for a dating website where all interactions require payment. I have decided to stop using the website/app after less than 3 days and request a prompt refund. My account username is KishiNoYume. The order number is MV5JD2SZLW with sequence number 1-[redacted]. I paid £59.99 and would like a full refund. I anticipate your response. Maxime

I attempted to log in approximately 35 hours ago but forgot my password. After requesting a password reset link three times with no success, I tried to create a new account with the same email but my profile and emails are missing. I'm concerned if my subscription expired without notification, causing the deletion of my account data. Since I am unable to call due to being overseas, I am reaching out here. I need my original profile and emails restored promptly since I paid for my account. I was in the middle of communicating with people I value and wish to continue before my upcoming trip. Please address this issue urgently. Thank you, Kitty F.

I am extremely frustrated with the login issues I've been experiencing on Match. After being automatically logged in for a while, I was suddenly prompted to enter my password, which it then failed to accept. I followed the steps to reset my password via email, created a new one, but it was still not recognized. I repeated this process multiple times throughout the weekend and was unable to reach anyone for assistance. This is especially frustrating as I have paid for a service that I am unable to access. The fact that Match's customer service operates beyond typical business hours due to the social nature of the platform should be taken into consideration. The estimated 36-minute wait time to speak with a representative exacerbates the issue. As of now, I remain logged out and unable to access my account.

I attempted to register on Saturday using my second email, [redacted] After submitting the form, creating a password, and providing my credit card details, I was unable to access the site. Despite trying to seek help through chat and talking to a person, I never received the promised email assistance. After contacting support by phone, the representative attempted to reset my password without success. They refunded the $5 charge. Following their suggestion to sign up again with my initial password, I encountered an error stating the password could not be used, and prompting me to try another email. The whole ordeal took up hours over two days and left me feeling frustrated. Initially excited about joining Match.com, the difficult registration process has tarnished my enthusiasm for the platform.

Dear Match Support Team, I am experiencing issues with my account once again. Someone is posting inappropriate content on my profile, including changing my primary photo, without my knowledge or consent. This is causing me great distress as I am here to find a serious partner, and such behavior is not acceptable. I have paid for this service, and I expect a level of security and respect in return. I am now unable to log in, and I am worried about the impression this is giving to other users who have reached out to me. Please rectify this situation as soon as possible. My image and reputation are important to me, and I need this matter resolved urgently. I cannot understand how this happened, and I seek your immediate assistance to restore my account to its proper state. Thank you in advance for your prompt attention to this matter. Best regards, BB

Good Morning, I have been quite disappointed with my match experience recently. I have encountered challenges with getting responses from those I reach out to, and the individuals who do reach out to me do not align with my preferences, such as being over my age group or not into exercise. What has been the most disheartening is having two potential dates cancel on me this week. The first is Marian from Dix Hills, who mentioned having a boyfriend and wanting to cancel our upcoming date. The second is Lisa from Huntington, who informed me she is currently seeing someone and needs to cancel our date. I had made arrangements in my life, like childcare and adjusting my work schedule, in anticipation of these dates, only to have them canceled the day before without explanation. This has been quite stressful and disappointing. I believe a refund or additional assistance in finding a suitable match would be appropriate given the circumstances. Additionally, I noted that these individuals were quite flirtatious until they canceled. I would appreciate a call to discuss this matter further and I am open to sharing our corresponding emails or texts. Sincerely, Scott

I upgraded to the premium account on match.com the day before yesterday to search for my true love. Sadly, I was diagnosed with stage three inoperable lung cancer the next day, giving me only a few months to live. With ongoing doctor appointments and treatments, dating is not feasible. I kindly request a full refund considering my circumstances. Every dollar will be crucial for my medical expenses. Thank you for your understanding during this challenging time.

I contacted customer service regarding a discounted membership I was offered. The representative promised two months at $39.99 but charged my account for three months. Despite my request to refund the money and not charge my card, the representative insisted otherwise. I am concerned about the charges on my bank account. I would prefer to speak with someone in the country to address this issue. I may need to report this to my bank and other authorities. Please contact me at [redacted]. I prefer a call over email for a more effective resolution. Thank you.

I recently joined Match for a month using my existing email, [redacted], but encountered an issue as the site stated my email was already in use. I then used my old email, [redacted], created a profile, added pictures, and enjoyed the site for two days. However, now I am unable to access my account as the site brings up an old account and prompts me to upgrade. Upon calling the helpline, I was informed that my account had been hacked by someone in Ohio. The customer service representative was rude and requested access to my laptop, at which point I hung up. Could you please assist me in resetting my account and address the hacking issue? Thank you for your help! - Diana

I am confused and upset after receiving an email from Match.com stating they could not approve my profile changes due to inappropriate content. I only made minor edits to my profile, yet the email accused me of adding abusive and vulgar language. This is completely untrue and distressing. When I checked my profile, the changes were already there. The email's tone was offensive and not reflective of my actual profile. I demand an explanation as this is unacceptable. My profile is well-written, polite, and clearly states my preferences. I need this issue resolved promptly. Thank you.

My Match account was deactivated by an individual I had been corresponding with. We both deactivated our accounts simultaneously. Regrettably, I entrusted him with my password before discovering his deceit. Now, I'm eager to reactivate my account to gather information on another individual. I reported the fraudulent user to Match customer service, who assured me that as it had only been 10 days since I joined, they could reactivate my account. They provided me with a new email address to reset my password. However, I have not been successful in resetting it. My account ID is [redacted]96. I am unable to access my account.

Dear Match.com, I wanted to share my positive experience with your service after meeting the love of my life in October [redacted]. We quickly fell for each other and are preparing for our upcoming wedding. However, there seems to be an issue with my fiancée, Michael Goode, still being charged for services that were canceled three years ago. Despite our multiple attempts to close his account, the charges persist. I am concerned about the lack of response to our requests and the impact this ongoing problem has had on our relationship. We are both disappointed by the situation and hope for a resolution soon. It would be appreciated if you could address this matter promptly. Thank you, Victoria Stuart

Subject: Urgent Billing Issue Hello, I had previously reached out to your privacy email address concerning an urgent matter. In October [redacted], I found love through your service, and my fiance and I are set to marry soon. However, despite canceling our Match.com accounts three years ago, my fiance, Michael Goode, is still being charged for services he no longer uses. Numerous attempts to resolve this have been unsuccessful. I am concerned by this ongoing situation as it has caused strain in our relationship, upsetting us both deeply. It is disappointing to experience such a lack of response and resolution from your company. I believed in your services and trusted you with my personal information, only to feel let down by the continuous charges. I urge you to rectify this immediately to avoid further escalation. Our next step may involve reaching out to local media to share our frustrating experience with Match.com. Sincerely, Victoria Stuart

Hello, I can't access my Match account. I was billed for one month, which I requested. I've been unable to log in for almost two weeks. When I try to reset my password, I don't receive the reset email. I called Match customer service, but they couldn't find my account and suggested it might have been hacked. I need access until November 11. I will contact my credit card company. My email is [redacted], username cangel55. Phone: [redacted].

Hello Customer Service, I signed up for a free trial about three days ago, but I am unable to access the site properly. I am currently traveling abroad, so I prefer to communicate via online chat or email rather than phone. I have tried reaching out multiple times without a response, and as a result, I left a negative review on Match. If this issue is not resolved promptly, I will leave additional negative feedback. Kindly reset my account and restart the 7-day trial as I have only been able to use the site for a short period. Thank you for your assistance. - T. Berdeaux

I signed up for the free 7-day trial a few days ago but only got to use it for a couple of hours. I am currently out of the country, so I prefer to chat online or through email to get this issue resolved. I have tried contacting support multiple times with no response. I even left a negative review due to this problem. Unless this issue is fixed soon, I will leave more negative feedback. Please reset my account and restart my 7-day trial so I can access the site properly. Thank you. - Theda B.