I tried to log in about ** hrs ago but couldn't remember my password so I requested a l...

GetHuman-kittylfo's customer service issue with Match.com from October 2018

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The issue in GetHuman-kittylfo's own words
I tried to log in about ** hrs ago but couldn't remember my password so I requested a link to reset it. I did it *x because I was not getting the link sent to me. So, I decided to open another account using the same email address as another way to get the password but it unfortunately allowed me to create a new account but, of course my profile and all my emails are not there. What happened?? Did my subscription expire and u decided not to remind me of this so I could renew but just deleted everything on my acct?? This is the second time I have written because *) I am overseas and unable to call and *) you have not responded to my previous email in the ** hrs that u said you would. I paid good money for this account and I want my original profile, list of emails, etc. restored immediately. If I need to renew I will. I was right in the middle of talking to some people I like (and it seems to be mutual) and I want to speak with them again no later than ** hrs from now as in two days I go on an extended trip with no internet. Fix immediately pls. *Kitty Fowler
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Customer service issue
Reported by GetHuman-kittylfo
Oct 19th, 2018 - 3 mons ago
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GetHuman-kittylfo started working on this issue
Oct 19th, 2018 2:53pm