I canceled and stopped using match months ago and recently got billed again. I want a r...

GetHuman1032042's customer service issue with Match.com from August 2018

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The issue in GetHuman1032042's own words
I canceled and stopped using match months ago and recently got billed again. I want a refund. **Below is an email you have not responded to:****Gary (Empty Book) Justice *Sound and Silence Healing Arts **** *** **** *LinkeIn *PracticeWithGary.wordpress.com *Meetup: Conscious Social **On Sat, Aug **, **** at *:** AM, Gary Justice ******@***.com* wrote:*Shelma B,**This is just more generic response. I stopped using match before Mar ** , and cancelled online, whereas you charged my visa **.** on that date. Then you charged ***.** on Jun **. Regardless negative billing is not legal, to my understanding. At any rate, I suspect you can see whether I used your service. I have cancelled once again today, this time I took a screen shot of my cancellation. Please be clear, I have canceled my membership.I have also changed my credit card number.**You will refund me **.** plus ***.** by cheque to Gary Justice, ** Brockton Avenue, unit *, Toronto, Ontario Canada M*K *S*. If I do not hear from you by Aug **, confirming you have arranged for the cheque to be sent, or made other arrangements with me, I shall report those last two debits to my credit card company as unauthorized and begin an investigation.**If you need better clarification or to make arrangements to make this payment another way, I can be reached at *** *** **** in Toronto.*Gary Justice****Gary (Empty Book) Justice ***** *** **** *Linkedin ***On Sat, Mar **, **** at *:** PM, Match Customer Care ******@***.com* wrote:* match.com* *Below is a summary of your recent interaction with our Customer Care Team.*Subject*Match Account Inquiry**Response By Email (Shelma B.) (********** **:** PM)*Dear OpenHeart,**I appreciate the time you've taken to contact Match. I'm very sorry that our previous response didn't fully address your concern about suspicious members on the site.**In the future, you're welcome to streamline your reports by using the "Report a Concern" link on the member's profile, located on the *-dot icon. This will send your report directly to our security team that can open a case immediately and take action. Unfortunately, privacy policies stop us from being able to share with you the actions we take, but this really is the fastest way to ensure that the situation is addressed appropriately. If you are unable to pull up the profile to report your concern, it's usually because our security team has already taken action on the account. However, you're always welcome to email us and provide the username.**Also, as a general rule, I would recommend ignoring any requests attempting to get you to communicate off our site right away. For more information, feel free to review our Online Dating Safety Tips at the following link: http:**www.match.com*matchus*help*safetytips.aspx **Thank you again for letting us know about this. If there is anything else I can do for you, please let me know. As always, we wish you the best of luck in your search for a match.**Warm regards,**Shelma B.*Match Community Operations* ****Customer By CSS Email () (********** **:** PM)*If I can spot them surely you can. Generic bios that are repeated among numerous different ads.**Http:**www.LinkedIn.com*in*GaryJusticeToronto***---***:******:*****---*****Gary (Empty Book) Justice ***** *** **** *Linkedin ***On Sat, Aug **, **** at *:** AM, Gary Justice ******@***.com* wrote:*Shelma B,**This is just more generic response. I stopped using match before Mar ** , and cancelled online, whereas you charged my visa **.** on that date. Then you charged ***.** on Jun **. Regardless negative billing is not legal, to my understanding. At any rate, I suspect you can see whether I used your service. I have cancelled once again today, this time I took a screen shot of my cancellation. Please be clear, I have canceled my membership.I have also changed my credit card number.**You will refund me **.** plus ***.** by cheque to Gary Justice, ** Brockton Avenue, unit *, Toronto, Ontario Canada M*K *S*. If I do not hear from you by Aug **, confirming you have arranged for the cheque to be sent, or made other arrangements with me, I shall report those last two debits to my credit card company as unauthorized and begin an investigation.**If you need better clarification or to make arrangements to make this payment another way, I can be reached at *** *** **** in Toronto.*Gary Justice****Gary (Empty Book) Justice ***** *** **** *Linkedin ***On Sat, Mar **, **** at *:** PM, Match Customer Care ******@***.com* wrote:* match.com* *Below is a summary of your recent interaction with our Customer Care Team.*Subject*Match Account Inquiry**Response By Email (Shelma B.) (********** **:** PM)*Dear OpenHeart,**I appreciate the time you've taken to contact Match. I'm very sorry that our previous response didn't fully address your concern about suspicious members on the site.**In the future, you're welcome to streamline your reports by using the "Report a Concern" link on the member's profile, located on the *-dot icon. This will send your report directly to our security team that can open a case immediately and take action. Unfortunately, privacy policies stop us from being able to share with you the actions we take, but this really is the fastest way to ensure that the situation is addressed appropriately. If you are unable to pull up the profile to report your concern, it's usually because our security team has already taken action on the account. However, you're always welcome to email us and provide the username.**Also, as a general rule, I would recommend ignoring any requests attempting to get you to communicate off our site right away. For more information, feel free to review our Online Dating Safety Tips at the following link: http:**www.match.com*matchus*help*safetytips.aspx **Thank you again for letting us know about this. If there is anything else I can do for you, please let me know. As always, we wish you the best of luck in your search for a match.**Warm regards,**Shelma B.*Match Community Operations* ****Customer By CSS Email () (********** **:** PM)*If I can spot them surely you can. Generic bios that are repeated among numerous different ads.**Http:**www.LinkedIn.com*in*GaryJusticeToronto***---***:******:*****---*
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Match.com

Customer service issue
Reported by GetHuman1032042
Aug 24th, 2018 - 4 mons ago
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GetHuman1032042 started working on this issue
Aug 24th 4:53pm
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Aug 24th 4:58pm