Dear Customer Service,**Approximately * yrs. ago I made a connection on Match and at th...

GetHuman-loismcar's customer service issue with Match.com from August 2018

3 views | 8201 similar | 0 following
Help with my Match.com issue
Next: our robot will wait on hold for GetHuman-loismcar to get a Match.com rep on the line!
Always use the GetHuman Phone to call Match.com. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-loismcar's own words
Dear Customer Service,**Approximately * yrs. ago I made a connection on Match and at that time cancelled my subscription. Several months later Match reactivated my account and charged my credit card without my authorization. When I learned of the charge I called Match and talked to a representative explaining that I had not authorized the re-activation. At that time they explained that it was an automatic transaction. I asked that I be refunded since I had not re-activated my account. Than a year later the same thing happened again where I noticed a charge on my American Express card and that my account with Match had again been reactivated. Again, I called and spoke with a representative explaining that I had not requested a reactivation and requested a refund. On each occasion Match resolved the matter. I am now ready to try online dating again and upon re activation I was blocked. I sent inquiry emails regarding the status of my Match membership and upon receiving the second email response from (Tony E. - *********) I learned from Mr. Tony that..... "due to our Terms of Use, your Match account has been terminated. We believe this action to be in the best interest of our member community." * I am thinking of trying online dating again and wanted to reactivate with Match and would like help making this happen. The email address I signed up with is:******@***.com.*Please advise.*With warm regards,*Lois McArthur

GetHuman-loismcar did not yet indicate what Match.com should do to make this right.

How GetHuman-loismcar fixed the problem

We are waiting for GetHuman-loismcar to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Match.com's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Match.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-loismcar fixes it.
This email address isn't valid

Match.com

Customer service issue
Reported by GetHuman-loismcar
Aug 3rd, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 8201 others
0 customers following this
Items needed
Name on the account
Your birthday
Email address on the account
Your billing address

Timeline

GetHuman-loismcar started working on this issue
Aug 3rd, 2018 7:02am
GetHuman-loismcar indicated the issue is not fixed yet.
Aug 3rd, 2018 7:02am