Honor your guarantee

GetHuman-shirlgir's customer service issue with Match.com from July 2018

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The issue in GetHuman-shirlgir's own words
I purchased a * month match membership in January **** with your guarantee that if I did not meet someone you would extend the next * months free of charges. In July my membership expired and your not honoring your promise. I have emailed match customer service and was told they could not help me I would have to contact Apple ITunes where I made my purchase. I just talked with ITunes and was told they only do the billing for Match, this wasn't a guarantee ITunes made it is Match's guarantee. *I trust Match will make this right and honor the guarantee that I was promised.
You promised * months free if I didn't meet my match, I want * months free as you promised
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Match.com

Customer service issue
Reported by GetHuman-shirlgir
Jul 28th, 2018 - 10 mons ago
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Seen by 10 customers so far
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Timeline
GetHuman-shirlgir started working on this issue
Jul 28th, 2018 3:15pm
GetHuman-shirlgir indicated the issue is not fixed yet.
Jul 29th, 2018 3:13am
GetHuman-shirlgir indicated the issue is not fixed yet.
Jul 29th, 2018 3:16am
GetHuman-shirlgir indicated the issue is not fixed yet.
Jul 29th, 2018 3:23am
GetHuman-shirlgir indicated the issue is not fixed yet.
Jul 29th, 2018 5:50pm
GetHuman-shirlgir indicated the issue is not fixed yet.
Jul 30th, 2018 11:24am
GetHuman-shirlgir indicated the issue is not fixed yet.
Jul 31st, 2018 6:19pm
GetHuman-shirlgir indicated the issue is not fixed yet.
Jul 31st, 2018 7:07pm