GetHuman924708's customer service issue with Match.com from July 2018
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The issue in GetHuman924708's own words
Read email messages, update my profile description and edit pictures. ... My account was blocked. For no reason at all. My username is romanticman all one word and my email address is *****@***.com. that domain address is my personal domain with several email boxes I have created to organize. I would like the resolution to be to immediately unlock my account and solve whatever caused this problem. My phone number is area code ***-***-****, my billing address is **** East Eden Place St Francis Wisconsin *****.**I just got an email that said my account was terminated because I am not single. Okay I have a couple questions about this. Number one why on Earth would you instantly terminate someone's accounts without giving them an opportunity to correct an erroneous entry on one of those boxes. Without letting them know that if you click that box that you're going to be instantly terminated after all of the many hours that you've invested in profile edits and pictures and contacts with people and searches and everything you've done to make yourself well embedded in the system. And even more stupidly, why on Earth would you ******* even put the stupid box there in the first place??? What kind of stupid *** web developer would put a box on a set of questions that shouldn't be there because it's policy not to have that questions, and then instantly terminate someone's account if they accidentally push it. What kind of stupid fucked-up bullshit is that?
I am just building up a portfolio of available Partners, I have a number of emails that I have not yet read and other stuff that took me hours and hours and hours to set up
Over the phone right now.
I'm a good customer because I pay my bill on time. And I don't do any stupid **** on the website. And I've been an account with you guys for several years on and off under different names.
Yes I read all of the frequently asked questions that take you out solutely nowhere, tell you absolutely nothing useful, and then leaves you basically to an email address. With no directions on what to put in the email. There is no service ticket web page that you can enter your information and see that the ticket has been received, and what the status of it is ETC. Completely lame that it just goes to a random empty email box with no direction on what to put in there at all.
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