Hello my name is C my DOB is Jan * **** my email is *****@***.com phone number is...

GetHuman-cecilery's customer service issue with Match.com from July 2018

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The issue in GetHuman-cecilery's own words
Hello my name is C my DOB is Jan * **** my email is *****@***.com phone number is *-***-***-******I have just noticed I have been wrongly charged on my credit card and I’m requesting your company match.com to rectify this asap. **I subscribed to a * mos subscription in June ****. I cancelled in July or Aug as I stated I found my match! I answered all the questions ... had I found my match on line, was match helpfull, would I state their name etc ... sorry to see you go C ... **You can see I have not been online, you can see when I was last on line, I don’t even know the password to get on-line! **I have informed my credit card company of this situation. I have called and spoke with your contact number with my credit card company. I thought I was charged for Jan & April ****, but I found out I was wrongly charged for *Oct **** $**.**,* Jan **** $**.***Apr **** **.***Jul **** **.***Oct **** $**.***Jan **** $**.*** (April **** has been reimbursed today)**The total outstanding is $***.****The lady through the contact said she had removed my profile (Thank God)!!! As it would be horrible for my fiancee to see me still on there!! After I HAD CANCELLED in ****!! And I have not had any contact with this site!! I have not recieved any contact at all requesting I re-subscribe, or had any promotional information sent to me!! I thought it was all done after July-Aug of **** and have had nothing to do with your site since, you are able Verify this as you can see my usage of my three months in ****. **I’m requesting the following being resolved asap. **Thank-you, and I look forward to hearing from you. **Cecilia

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Match.com

Customer service issue
Reported by GetHuman-cecilery
Jul 6th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 6106 others
0 customers following this

Timeline

GetHuman-cecilery started working on this issue
Jul 6th, 2018 6:42pm

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