I had an account a year or two ago but thought I had canceled it. I signed up with a di...

GetHuman-sztoomer's customer service issue with Match.com from June 2018

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The issue and preferred resolution, in GetHuman-sztoomer's own words:
I had an account a year or two ago but thought I had canceled it. I signed up with a different username and cannot use the new one because the in the past week it keeps bringing up the old one. I am paying and feel I’m not getting my money’s worth. The address for both accounts is *****@***.com. The old username that I do not want is Shastasweetnshy and the one I am paying for and would like to use is Shasta**. Can you please help me?? I have already sent an email and have had no response.
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Customer service issue
Reported by GetHuman-sztoomer
Jun 25th, 2018 - 2 mons ago
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GetHuman-sztoomer started working on this issue
Jun 25th 10:27pm