Hello. I believed my Match.com subscription to be cancelled and found last night I was...

GetHuman759769's customer service issue with Match.com from June 2018

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The issue in GetHuman759769's own words
Hello. I believed my Match.com subscription to be cancelled and found last night I was re-billed. I believe I cancelled it last December (and a quick check will show no activity with the account in * months).**I even went to the step about * weeks ago of trying to log into my profile and make sure it was cancelled (*****@***.com or possibly *****@***.com but definitely one of those *). Both emails told me the account was NOT active and would have to be "re-activated" to use. That led me to believe all was cancelled and good. Why re-activate a dead account if I am still considered a subscriber? So it matched my recollection of cancelling * months ago.**So, I shouldn't have been billed for another * months. I didn't use the last * months and won't use * more months for sure (just not the thing for me).**Request a refund of the charge yesterday and for sure no more re-billings (be sure I am down as cancelled).**Thank you!
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Customer service issue
Reported by GetHuman759769
Jun 7th, 2018 - a yr ago
I have an issue with Match.com too
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Seen by 7 customers so far
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GetHuman759769 started working on this issue
Jun 7th, 2018 3:13pm