Why the subscription still carries on - Cancel member****p - I got charged ** pound

GetHuman600826's customer service issue with Match.com from April 2018

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Help with my Match.com issue
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Name on the account, Your birthday, Email address on the account, and Your billing address
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The issue and preferred resolution, in GetHuman600826's own words:
Cancel member****p ... Why the subscription still carries on
I got charged ** pound
Refund me and cancel my member****p immediately!
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Match.com

Match website on iPhone
Customer service issue
Reported by GetHuman600826
Apr 16th, 2018 - 3 mons ago
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Timeline
GetHuman600826 started working on this issue
Apr 16th 6:55pm