Help us contact the customer about his purchase.

GetHuman-brcandle's customer service issue with MasterCard from September 2020

Help with my MasterCard issue
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Before contacting them, items GetHuman-brcandle may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-brcandle's own words
I was trying to get ahold of Master Card for help in resolving this issue. ... A customer using a Mastercard left their purchase in our store. We have their name and last * digits of purchasing card. We would like Mastercard to contact us so we can work together to notify the customer, so they can retrieve their purchase. *Please contact us at ***-***-******High Country Candles*-Kira
This is especially frustrating because Master Card doesn't make it easy to reach an actual person for help.
Master Card could make this right by having A ACTUAL person call us about resolving this issue.
I have tried calling half a dozen different Master Card related numbers for assistance. I have tried a dozen options suggestion online with no success.
How GetHuman-brcandle fixed the problem

We are waiting for GetHuman-brcandle to fix the problem and share the solution with the rest of us customers.

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Customer Service
Customer service issue
Reported by GetHuman-brcandle
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 736 others
0 customers following this

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