Hi, I purchased ** nights at a hotel on Internet via a booking company in February for...

GetHuman3910481's Dispute a Charge issue with MasterCard from November 2019

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3910481's own words
Hi, I purchased ** nights at a hotel on Internet via a booking company in February for **** euros with a company called Amoma. They ceased trading on September **. I contacted Amoma. Mastercard, my bank and no one cares. Mastercard said they would have paid back if it was not me personally that paid. My bank said Amoma was French (I live in France) and they pay back if the payment was abroad. (Amoma is Swiss but has a bank account in France). Either way I lose my money and the big institutions stay safe and rich... I believe if I could contact mastercard support by mail with the justifications they would help as opposed to just talking to a phone assistant on the emergency number.

GetHuman3910481 did not yet indicate what MasterCard should do to make this right.

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Dispute a Charge issue
Reported by GetHuman3910481
Nov 9th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 1095 others
0 customers following this


GetHuman3910481 started working on this issue
Nov 9th, 2019 2:38pm

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