Hi, I purchased ** nights at a hotel on Internet via a booking company in February for...

GetHuman3910480's Dispute a Charge issue with MasterCard from November 2019

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Name on the account, Billing address, and Email address on the account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3910480's own words
Hi, I purchased ** nights at a hotel on Internet via a booking company in February for **** euros with a company called Amoma. They ceased trading on September **. I contacted Amoma. Mastercard, my bank and no one cares. Mastercard said they would have paid back if it was not me personally that paid. My bank said Amoma was French (I live in France) and they pay back if the payment was abroad. (Amoma is Swiss but has a bank account in France). Either way I lose my money and the big institutions stay safe and rich... I believe if I could contact mastercard support by mail with the justifications they would help as opposed to just talking to a phone assistant on the emergency number.

GetHuman3910480 did not yet indicate what MasterCard should do to make this right.

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MasterCard

Dispute a Charge issue
Reported by GetHuman3910480
Nov 9th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1095 others
0 customers following this

Timeline

GetHuman3910480 started working on this issue
Nov 9th, 2019 2:38pm
GetHuman3910480 indicated the issue is not fixed yet.
Nov 9th, 2019 7:59pm

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