Payment to my travel company in China is being declined. The issuing bank (Citibank) is...

GetHuman-mjtoncc's customer service issue with MasterCard from August 2019

Help with my MasterCard issue
The issue in GetHuman-mjtoncc's own words
Payment to my travel company in China is being declined. The issuing bank (Citibank) is not declining charge. Mastercard is not sending the authorization request to the bank. After * days and many many hours I have been unable to contact anyone at Mastercard to resolve this matter. Please call me at ***.***.****.**Michael Tarlow*Citi Premier ending in ****

GetHuman-mjtoncc did not yet indicate what MasterCard should do to make this right.

How GetHuman-mjtoncc fixed the problem
Found phone number for Mastercard CEO
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MasterCard

Customer service issue
Reported by GetHuman-mjtoncc
Aug 9th, 2019 - 2 years ago
Fixed
Seen by 22 customers so far
Similar issue to 942 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman-mjtoncc started working on this issue
Aug 9th, 2019 3:45am
GetHuman-mjtoncc confirmed the issue is fixed. Hooray!
Aug 12th, 2019 10:58am