Good day,**My name is Klaus Weingaertner.*My credit card has expired and Nedbank sent m...

GetHuman-klauswe's customer service issue with MasterCard from November 2018

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Good day,**My name is Klaus Weingaertner.*My credit card has expired and Nedbank sent me a new one.*I am at the moment working in the Philippines and there is no Nedbank, therefore it was mailed to me.*I was told, that the password would still be the same as before.*I was not aware, that the card had to be cleared of the hold, they put on.*When I tried my card with the password, it was denied as I tried * times.*I then called Nedbank in South Africa again and I was told, that I have to call Mastercard to get a new pin.*They gave me following numbers, but none of them works, I always get a message that the number dialled was incorrect.***** *** ******** *** ******* *** ********** *** ********* *** ********* *** ******I am desperate to get this sorted out, as I will be travelling on november ** and need my card.*Can someone please help me?**Regards**Klaus Weingaertner
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MasterCard

Customer service issue
Reported by GetHuman-klauswe
Nov 28th, 2018 - 9 mons ago
I have an issue with MasterCard too
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GetHuman-klauswe started working on this issue
Nov 28th, 2018 11:37am