Desperate for help in this matter

GetHuman-lindylin's customer service issue with MasterCard from August 2018

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Help with my MasterCard issue
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The issue in GetHuman-lindylin's own words
Im trying to get my stolen money back.it was my car payment and insurance. ... My exceed mastercard was lost or stolen an i called to cancle it within ** hrs they stole ***.** out of my ***.**.they used it ** times in ** hrs.i never shop like that and ive sent in disputes an more paperwork they keep telling me to send the same paperwork.your logo is on the card can you please help me recover my money.i was on a loa for knee surgery n they stole my disability.i cant get a straight answer from the walmart exceed payroll card company.thank you for taking time to read this.
Ive been out of work for * *** months and im about to lose my car ,transportation due to this
I need my money its not my fault someone stole all my money in such a short time.i thought mastercard logo meant the card was backed in cases like this
Ive worked at walmart for * yrs and i have never disputed anything with my exceed card but i cant just let this go its causing me great hardship and very bad anxiety
My boss wrote a letter of character on my behalf and i printed off pages of my purchases and its obvious it isnt me that used it the day in question
I have an issue with MasterCard too
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MasterCard

Customer service issue
Reported by GetHuman-lindylin
Aug 9th, 2018 - 7 mons ago
I have an issue with MasterCard too
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Seen by 14 customers so far
Similar issue to 181 others
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Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-lindylin started working on this issue
Aug 9th, 2018 6:09am