I used my debit card (MasterCard) to pay for an item on the internet on ** June ****, I...

GetHuman969548's customer service issue with MasterCard from August 2018

Help with my MasterCard issue
The issue in GetHuman969548's own words
I used my debit card (MasterCard) to pay for an item on the internet on ** June ****, I was told that I would receive the item within *-* days, I was charged two fees of $*.** & $*.** on ** June **** for the item & shipping .*I was charged $**.** & $**.** (I was not told of these amounts for the items, I would have not ordered them knowing these amounts) on** July ****. I did not receive the items until ** July **** & refused the package within ** minutes of receipt. I called *** *** **** or *** *** **** to resolve it issue & was told that because I did not cancel with the time allowed ((whiched expired before in received it) they offered me **% of the $**.** & the $**.** & not for the smaller charges, when I said that was not good enough the offered me **% of the larger amounts only and that was all they could do. I said I was not happy do the fact I did not get items in a timely matter & was not given the time to test and was not told of the correct amounts.*The bottom line I was scammed, I have no product and was defrauded in the amount of $***.**. Please help.*I do not know the name but the address is ***** harbor Blvd, suite q* ****, garden grove, calif *****
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MasterCard

Customer service issue
Reported by GetHuman969548
Aug 9th, 2018 - 7 mons ago
I have an issue with MasterCard too
Fixed
Seen by 4 customers so far
Similar issue to 179 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman969548 started working on this issue
Aug 9th, 2018 3:51am
GetHuman969548 indicated the issue is not fixed yet.
Aug 9th, 2018 5:00am
GetHuman969548 indicated the issue is not fixed yet.
Aug 9th, 2018 5:04am