I used my debit card (MasterCard) to pay for an item on the internet on ** June ****, I...

GetHuman969548's customer service issue with MasterCard from August 2018

4 views | 179 similar | 0 following
Help with my MasterCard issue
Next: our robot will wait on hold for GetHuman969548 to get a MasterCard rep on the line!
Always use the GetHuman Phone to call MasterCard. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman969548's own words
I used my debit card (MasterCard) to pay for an item on the internet on ** June ****, I was told that I would receive the item within *-* days, I was charged two fees of $*.** & $*.** on ** June **** for the item & shipping .*I was charged $**.** & $**.** (I was not told of these amounts for the items, I would have not ordered them knowing these amounts) on** July ****. I did not receive the items until ** July **** & refused the package within ** minutes of receipt. I called *** *** **** or *** *** **** to resolve it issue & was told that because I did not cancel with the time allowed ((whiched expired before in received it) they offered me **% of the $**.** & the $**.** & not for the smaller charges, when I said that was not good enough the offered me **% of the larger amounts only and that was all they could do. I said I was not happy do the fact I did not get items in a timely matter & was not given the time to test and was not told of the correct amounts.*The bottom line I was scammed, I have no product and was defrauded in the amount of $***.**. Please help.*I do not know the name but the address is ***** harbor Blvd, suite q* ****, garden grove, calif *****

GetHuman969548 did not yet indicate what MasterCard should do to make this right.

How GetHuman969548 fixed the problem

We are waiting for GetHuman969548 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get MasterCard's attention and get better help faster. Tap below to get started.
Having MasterCard issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman969548 fixes it.
This email address isn't valid

MasterCard

Customer service issue
Reported by GetHuman969548
Aug 9th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 179 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman969548 started working on this issue
Aug 9th, 2018 3:51am
GetHuman969548 indicated the issue is not fixed yet.
Aug 9th, 2018 5:00am
GetHuman969548 indicated the issue is not fixed yet.
Aug 9th, 2018 5:04am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies