Can't use my card direct express said to call you

GetHuman-allenwes's customer service issue with MasterCard from July 2018

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Help with my MasterCard issue
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Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
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The issue and preferred resolution, in GetHuman-allenwes's own words:
The problem I ran into: Can't use my card direct express said to call you
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MasterCard

Customer service issue
Reported by GetHuman-allenwes
Jul 3rd, 2018 - 2 mons ago
I have an issue with MasterCard too
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Seen by 3 customers so far
Similar issue to 113 others
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Timeline
GetHuman-allenwes started working on this issue
Jul 3rd 6:59pm