My husband, a Citi MasterCard dealer has a dispute in play. He was given a date that we...

GetHuman-marydown's customer service issue with MasterCard from April 2018

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The issue in GetHuman-marydown's own words
My husband, a Citi MasterCard dealer has a dispute in play. He was given a date that we needed to respond by, April *nd, ****. A letter was supposed to have been sent telling him this on April *rd but was mailed on April ** and received on April **th. He called and asked for an extension from the date it was mailed and was denied. It was stated that MasterCard is firm on its date and Citicard can't change the date. I tried contacting MasterCard directly but keep getting transferred to Citicard. He has been ill and had to family funeral this month. He should not be penalized because the letter was not sent on time ( ** days). He wants the due date extended... as is fair.
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MasterCard

Customer service issue
Reported by GetHuman-marydown
Apr 25th, 2018 - a yr ago
I have an issue with MasterCard too
Not resolved
Seen by 8 customers so far
Similar issue to 1034 others
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Timeline
GetHuman-marydown started working on this issue
Apr 25th, 2018 6:52pm
GetHuman-marydown indicated the issue is not fixed yet.
Apr 25th, 2018 7:30pm
GetHuman-marydown indicated the issue is not fixed yet.
Apr 25th, 2018 8:21pm
GetHuman-marydown indicated the issue is not fixed yet.
Apr 26th, 2018 8:15pm