This is my *rd and final attempt to let you know that the Samsung Star Wars powerboat v...

GetHuman2219126's customer service issue with Massdrop from February 2019

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The issue in GetHuman2219126's own words
This is my *rd and final attempt to let you know that the Samsung Star Wars powerboat vacuum I purchased from Massdrop on Dec *th **** Stopped charging the battery and stopped working completely * weeks later. Since the charging system don't work at all. I called Samsung Customer service and they say that my vacuum does not have a warranty**Since Mass drop registered it as the owners and worn iT OUT. Samsung WILL NOT REPAIR IT AS the * year warranty has expired. I paid $*** for it.....I am disappointed the way Mass drop HAS HANdled this unfortunate series of event. Like I said I sent your customer service people * earlier emails asking for your help. I got no response. So I am assuming you are not going to do anything. So am going to collect the payment at bank of America online banking until you do straigten all this out with Samsung. I will be expecting you to call bank of America and Samsung find the what went wrong. At least that I got a used machine. call me if you fix this I will pay you back the full price I paid. I will stop that $*** by contesting the payment and get refunded... call me if you know something I don't. I just need my vacuum cleaner back. Gregg Henkel phone: ***-***-****
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Massdrop

Customer service issue
Reported by GetHuman2219126
Feb 16th, 2019 - 8 mons ago
I have an issue with Massdrop too
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Seen by 2 customers so far
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GetHuman2219126 started working on this issue
Feb 16th 1:20am