I have an order that your email says I receive that I have not. The bigger problem is...

GetHuman985526's customer service issue with Massdrop from August 2018

Help with my Massdrop issue
The issue in GetHuman985526's own words
I have an order that your email says I receive that I have not. The bigger problem is, if I don’t have that order, the other order from the same timeframe does me no good. It is related to the zipper tape bundle. I’ve received the zippers, but not the tool needed to make use of the zippers. Please contact me about what we can do about this. Or, I will need to return the zipper bundle and Contact my credit card Company to get the charges reversed.
GetHuman985526 did not yet indicate what Massdrop should do to make this right.
I have an issue with Massdrop too
How GetHuman985526 fixed the problem
I contacted the post about office who discovered the package was put in a box and the key was put in someone else’s box. Massdrop did nothing for several days. Not sure I want to continue doing business with them based on poor customer service.
Please help with my Massdrop issue
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Massdrop

Customer service issue
Reported by GetHuman985526
Aug 13th, 2018 - 7 mons ago
I have an issue with Massdrop too
Fixed
GetHuman985526 shared how to fix
Seen by 5 customers so far
Similar issue to 31 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman985526 started working on this issue
Aug 13th, 2018 3:11pm
GetHuman985526 indicated the issue is not fixed yet.
Aug 13th, 2018 5:29pm
GetHuman985526 indicated the issue is not fixed yet.
Aug 15th, 2018 1:17pm
GetHuman985526 confirmed the issue is fixed. Hooray!
Aug 16th, 2018 7:20pm