I had an appointment pre- scheduled (several weeks in advance). My sister ended up in...

GetHuman-vlfrye's customer service issue with Massage Envy from March 2019

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The issue in GetHuman-vlfrye's own words
I had an appointment pre- scheduled (several weeks in advance). My sister ended up in the hospital and arrested. She was in life support for * days and ended up passing away. I was unable to make my appointment since it was on the day she arrested. I received a charge for $** due to not showing up to my appointment. I called to explain my circumstances. The recetionist had no regards for my situation. She inconsiderately asked “well, did you call to cancel?”. My first thought during this time was not to cancel my appointment. Even if I did she said I would have been charged $** for same day cancellation. I just want to be refunded to make future appointments. I did not intentionally not show up or have disregard for the massage therapists schedule*income. I understand your policy but would just like a little sympathy for my situation.
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Massage Envy

Customer service issue
Reported by GetHuman-vlfrye
Mar 13th, 2019 - 5 mons ago
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GetHuman-vlfrye started working on this issue
Mar 13th 3:22pm