I have been trying to resolve an issue to my re-opening a claim. *The Person that answe...
GetHuman-bubdonsw's customer service issue with Massachusetts Department of Unemployment Assistance from November 2018
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The issue in GetHuman-bubdonsw's own words
I have been trying to resolve an issue to my re-opening a claim. *The Person that answered my phone call this morning was unnecessarily rude ( telling me " you're not getting any money anytime soon!") Completely unwarranted and unprofessional! I asked to someone else, I was told to call back to "maybe" get a different person then I asked for a supervisor, I was transfer to someone voicemail. I did try to call back * times, and I go through the menu of choices and as soon as the system gets my social security number, it says that it won't deal with my account today and disconnects. I called early enough in the day (* hours left before the office closes) so that's not the reason they didn't let me stay on hold to wait.*So I believe he blocked me from being able to get any assistance today. I did not deserve to be treat that way!*As with all people with the need to file of unemployment, I need to resolve anything holding up my claim and I can't wait another week to try to talk to someone. My bills won't wait!*Please help me resolve this as quickly as possible.*Thank you for your time.
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