On **** MA DOR received my **** state return. I was owed a $*** refund. On ****, MA DOR...

GetHuman1397347's customer service issue with Massachusetts Department of Revenue (DOR) from October 2018

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The issue in GetHuman1397347's own words
On **** MA DOR received my **** state return. I was owed a $*** refund. On ****, MA DOR sent me a letter requesting identifying information. It looked suspicious to me and I looked up the PO Box and it wasn’t listed for the DOR, so because I didn’t want to get into trouble, I sent the copies of my various IDs to a legitimate PO Box listed online for the DOR website with permission to forward it to the Refund Department. I believe the box was number ****. It is now * weeks later and I still haven’t heard anything. Would you please see where my check might be? I really need this money. Please have a human email or call me and I’ll give you my SS number (first three numbers are ***-) to help locate it or perhaps you could issue a new one?*Thanking you in advance for your time and your help.**Megan Elizabeth Carroll** Martin Road*Wellesley, MA *********-***-*****M*****@***.com

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Massachusetts Department of Revenue (DOR)

Customer service issue
Reported by GetHuman1397347
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 312 others
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GetHuman1397347 started working on this issue
Oct 23rd, 2018 3:42pm