On Oct *th ****, my household submitted a rebate request for $*,***.** based on our HEA...

GetHuman3973910's Complaint issue with MassSave.com from November 2019

Help with my MassSave.com issue
Before contacting them, items GetHuman3973910 may need:
Account holder name, Account number, and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3973910's own words
On Oct *th ****, my household submitted a rebate request for $*,***.** based on our HEAT Loan Authorization Form from Mass Save. Work was completed by Pespisa Company Sept **-** to replace an oil tank and boiler system with a system of Mitsubishi mini splits. We are at the end of week * of waiting for our rebate. Our situation should not be unique, we are replacing an oil tank*boiler system that has been in the house since at least the ****s and hasn't been serviced since ****, with a high-efficiency heating system at our expense. The previous home-owners had paid for oil, after we purchased the home and moved in mid-march **** we could not add more oil due to the tank leaking and the oil company (Green Energy Consumers) would not fill it. Each time I call the Mass Save Rebate team to explain our situation, nobody is helpful and tells me to continue to wait. I have a mortgage, car loan, utility bills, contractor fees and a mass save loan to pay off, I would not have chosen Mass Save if I knew the issues this would cause in my family life and finances. What can I do to move this process along and receive the rebate promised in the HEAT Authorization Form?

GetHuman3973910 did not yet indicate what MassSave.com should do to make this right.

How GetHuman3973910 fixed the problem

We are waiting for GetHuman3973910 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get MassSave.com's attention and get better help faster. Tap below to get started.
Having MassSave.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

MassSave.com

Complaint issue
Reported by GetHuman3973910
Nov 21st, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 5 others
0 customers following this

Timeline

GetHuman3973910 started working on this issue
Nov 21st, 2019 4:28pm
GetHuman3973910 shared this issue with followers on Twitter
Nov 21st, 2019 4:29pm
GetHuman3973910 shared this issue with friends on Facebook
Nov 21st, 2019 4:30pm
GetHuman3973910 indicated the issue is not fixed yet.
Nov 21st, 2019 8:45pm
GetHuman3973910 indicated the issue is not fixed yet.
Nov 21st, 2019 8:46pm
GetHuman3973910 indicated the issue is not fixed yet.
Nov 25th, 2019 3:35pm
GetHuman3973910 indicated the issue is not fixed yet.
Nov 25th, 2019 3:35pm
GetHuman3973910 indicated the issue is not fixed yet.
Nov 25th, 2019 3:35pm
GetHuman3973910 indicated the issue is not fixed yet.
Nov 25th, 2019 3:35pm
GetHuman3973910 indicated the issue is not fixed yet.
Nov 25th, 2019 3:35pm
GetHuman3973910 indicated the issue is not fixed yet.
Nov 25th, 2019 3:35pm
GetHuman3973910 indicated the issue is not fixed yet.
Nov 25th, 2019 3:35pm
GetHuman3973910 indicated the issue is not fixed yet.
Nov 25th, 2019 3:35pm
GetHuman3973910 indicated the issue is not fixed yet.
Nov 25th, 2019 3:35pm
GetHuman3973910 indicated the issue is not fixed yet.
Nov 25th, 2019 3:35pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies