waitting for prior authorization on my perscription for oxycodone

GetHuman641706's customer service issue with MassHealth - Member Services from April 2018

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The issue and preferred resolution, in GetHuman641706's own words:
The problem I ran into: waitting for prior authorization on my perscription for oxycodone
I trust that MassHealth - Member Services will make this right and come up with a resolution that is fair.
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MassHealth - Member Services

Customer service issue
Reported by GetHuman641706
Apr 30th, 2018 - 3 mons ago
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman641706 started working on this issue
Apr 30th 2:34pm