We are regular customer at Marshalls and have been satisfied with our shopping experien...

GetHuman5290670's Complaint issue with Marshalls from September 2020

Help with my Marshalls issue
Before contacting them, items GetHuman5290670 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5290670's own words
We are regular customer at Marshalls and have been satisfied with our shopping experience in the past. Since Covid hit and Marshalls reopened it was communicated to us that one cannot try on clothes in the store. Therefore one most likely has to buy different sizes of the same product, take it home to try on and return whatever does not fit. To return any items won't be a problem (before Covid hit there was never an issue to return things in the first place). **We just got a pet and purchased some items for our cat a few weeks ago at Marshalls and were not happy with some of the products. When we wanted to return them, Marshalls refused to take the items back due to a new policy, which says that pet items cannot be returned. **I need to add that it was pointed out to us how Marshalls handles returns since they reopened, which was very simple: We're glad that you come and shop here, any item that you're not satisfied with, feel free to return it!**No one pointed out to us that pet items or any other items were excluded from their return policy. If that would have been the case, we wouldn't have purchased these items at Marshalls in the first place but would have gone to a store.**Due to the fact that there was no communication from Marshalls about their new return policy regarding the pet items, we feel that we've been had and therefore we'll take our business elsewhere in the future.**Thomas Sekinger

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Marshalls

Complaint issue
Reported by GetHuman5290670
Sep 22nd, 2020 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 88 others
0 customers following this

Timeline

GetHuman5290670 started working on this issue
Sep 22nd, 2020 8:40pm
GetHuman5290670 shared this issue with friends on Facebook
Sep 22nd, 2020 8:40pm
GetHuman5290670 shared this issue with friends on Facebook
Sep 22nd, 2020 8:41pm