While shopping at the Marshall’s in Terrell Tx. today I found two Michael Kors purses l...

GetHuman-sasafras's Complaint issue with Marshalls from May 2020

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Make a purchase only to be told it was sold to someone else because clerk didn’t realize the items were together. ... While shopping at the Marshall’s in Terrell Tx. today I found two Michael Kors purses l wanted to purchase and had to find a store employee to unlock them, she stated she would take them to checkout and put my name on them. When I was ready to checkout l told the clerk l had two purses and told her my name. The clerk couldn’t find them, she asked everyone and no one knew where they were, then the employee who put them at the checkout appeared and started looking for them and a clerk (Melissa) admitted she sold the one purse because she didn’t know they were together, yet she removed my name from it and laid the post it note on the counter. This is the second time this has happened to me at this store and all I get is a “I’m sorry.”*I drive ** miles to shop this store and twice this has happened. I expect some type of gratitude for the inconvenience and distress this has caused me. *I believe your employees need to be trained to ask questions and get answers before proceeding with taking items off the back counter most especially when there is a name on it. Your employees should notify all clerks at checkout when they have put items with a name on it for a customers purchase on the back counter and let them know it’s not a return item.
The clerk didn’t realize the two purses were together even though my name was on them.
I believe after two attempts to make a purchase and both times (separate occasions) my items were sold to someone else due to employee errors, that I should be given a gift card for my inconvenience.
Spend a good bit of money at Marshall’s, TJMaxx, and Home Goods.
I was looking for and found the items I wanted, not willing to substitute.
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Michael Kors purses
Complaint issue
Reported by GetHuman-sasafras
May 26th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 103 others
0 customers following this
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GetHuman-sasafras started working on this issue
May 26th, 2020 5:20am