I may have been a victim of profiling and racism at Ballantyne, NC Rea Rod Marshals Loc...

GetHuman-valdesdc's Complaint issue with Marshalls from June 2019

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The issue in GetHuman-valdesdc's own words
I may have been a victim of profiling and racism at Ballantyne, NC Rea Rod Marshals Location. I decided to return a pair of black shoes that I bought a day ago. I live in denver colorado and i am a physician where I make my living. My avg monthly tab in Marshals is roughly $*** consistently every month. I can provide bank statements upon request.*Anyways I had never, ever had such an embarrassing and uncomfortable situation in your stores which historically I had always loved. *My impression is that potentially this store is commonly frequented by people trying to take advantage of your return policies. Or, I don't really even know what to think.*Now remember the shoes where only worn for * hours. They were extremely uncomfortable * day ago. I brought them back in. The manager accused me of nothing short that a liar and a fraud.*She made her statements, which it seemed to me this is a topic around which she has so much ptsd she did not even stop to think in the way that she treated me.*You see, I was dressed in my workout clothes. My mother is from New Jersey and my dad is Cuban. So naturally i look latin.*I was born and raised in the US. So I am as American as they come.*However, I felt horribly profiled and mistreated by the management of the store.*I felt profiled and judged.*Worse of all. A return of $** that I was trying to reinvest in more of your merchandise.*After her statements I felt pale and sick to my stomach I did not*Know what to do. I decided to leave the shoes there and have them donated or whatever.*I walked out of the store in shock.*I am in awe that a Brand that my family and myself have trusted for so long would ever treat me like this.*Looking for your support, as I am not the type to ever make an approach like this.*However I feel so judged and profiled that I am afraid that as this continues to sink*In, I would potentially consider other avenues of escalation.*I hope you can understand how I feel.

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Marshalls

Complaint issue
Reported by GetHuman-valdesdc
Jun 29th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 50 others
0 customers following this

Timeline

GetHuman-valdesdc started working on this issue
Jun 29th, 2019 12:11am