Hello. My name is Mycle Burton. I purchased a purse for my wife at your store in New Ph...

GetHuman-spitreel's Returns issue with Marshalls from May 2019

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If you are looking for a full refund for an item purchased you will need to return the item within 30 days of the purchase.
The issue in GetHuman-spitreel's own words
Hello. My name is Mycle Burton. I purchased a purse for my wife at your store in New Philadelphia, OH. Upon making it home we noticed there were pen marks on the inside. We went to return it and a few of your associates decided that it couldn't be returned because of the conditions. I believe the policy is ** days to return an item. We only had it for ** days and that's only because we just found the time to return it. The workers were rude. We shop at your businesses on the regular and were appaled at how we were treated. We never have a problem returning items. The woman associate accused us of damaging the purse and swapping out the original paper that was on the inside. This was a discounted purse that was $** cheaper than the ones that matched its design because the inside was marked up and it came without a shoulder strap. She insisted that the business does not sell stuff like that. I just want to let you all know that they do. I've never had a problem with this business so I can't take it too personal but I would like for the issue to be resolved in a decent manner because it wasn't the first time.

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Marshalls

Returns issue
Reported by GetHuman-spitreel
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 43 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-spitreel started working on this issue
May 22nd, 2019 12:03am