Marshalls Customer Service Issues

I bought a Fitbit Alta for $79.99 on 12-23-[redacted]. I wasn't sure if it was the model my family member wanted, but the associate and store manager promised an easy return if needed, so I bought it. Later, I found out the requested watch was a different model, so I bought that one and planned to return the Fitbit Alta. When I tried to return it on Jan 2 at Marshall’s (Katy Mills; Store Number [redacted]), I was denied because the digital copy of my receipt didn't show a barcode. I went back on Jan 3, but the new staff was just as unhelpful, insisting on the missing barcode. I always keep digital copies of my receipts and never had issues before. Marshall’s return policy doesn't mention needing a barcode, and the staff's lack of understanding was humiliating. I just want Marshall’s to honor their policies and accept the return as promised.

Hello, I am a long-time customer of Marshalls and have visited many of your locations over the years, including the one on Waterfront Drive in Homestead. My recent experience on December 31st was very disappointing. Despite arriving first in the morning to return items, I was treated rudely by Evelyn, who seemed to create unnecessary tension with another customer. I had a receipt for a $40 purse and $12.99 yoga pants, but faced unfriendliness from the staff. Debbie gave me a cold look and directed me to another register before abandoning hers. Trina, then proceeded to falsely claim the purse was unsellable due to dirt and mishandled my return, even shortchanging me. This entire encounter was unprofessional and upsetting. I would like to escalate this issue to the district manager for resolution. Thank you, Karen Cunningham.

I am writing to address an issue I encountered at the Marshalls store on Carrollton Ave in New Orleans. The store is extremely disorganized with boxes obstructing the merchandise display throughout the establishment. Despite being a loyal customer for many years, I have never seen such neglect in any of your stores. It is evident that the current management is not attentive to this matter. As the store is conveniently located near my residence, it is disheartening to witness such chaos. This is an ongoing problem, and it is my second time bringing attention to it. Today, I took photos as evidence. It is imperative for someone to take charge of this situation. The stacked boxes not only create an unsightly environment but also make it challenging for customers to view the displayed items. If the staffing issue persists, it might be best to consider closing this particular store. Thank you for your consideration. Sincerely, H. Feldman

Hello, I recently made a purchase at your store and believe I may have been overcharged. Unfortunately, I have misplaced the receipt. After examining the price tags on the items I bought, I noticed that two were missing, which seemed suspicious to me. When I added the prices together, they did not match the total I paid, and I suspect I was charged twice for certain items. While I know a refund may be challenging without a receipt, I am troubled by the discrepancy, especially with the missing price tags on the most expensive items I bought. I would appreciate a refund and kindly request an investigation into this matter to prevent other customers from experiencing a similar situation.

I work at TJ Maxx and recently went to Marshall’s in Ontario Mills, California to buy clothing. I was told by an associate that I couldn’t use my discount without a manager present, claiming it’s against company policy. When I mentioned I had used my discount at sister stores without trouble before, the associate was rude and insisted it wasn’t allowed. She even tried to put back the item I wanted when I said I would still purchase it. Without letting me finish, she quickly checked me out and moved on to the next customer. I’ve worked at TJ Maxx for a year and have never faced this issue. It was disappointing to encounter such rude behavior from a fellow associate at a sister store.

I am Victor, and I am writing to report a case of racial profiling I have experienced repeatedly from a specific employee at the store I visit. This individual is an African American man, around 6'4" tall and heavyset. The most recent incident occurred today, and I feel compelled to address this issue. If this persists, I will consider legal action. The store is located at [redacted] W. Broad Street, Richmond VA, [redacted]. The initial incident took place last Christmas when I went shopping for shoes with my children. Despite making legitimate purchases, this employee followed us closely, even taking a cart from my partially disabled mother-in-law after we paid. The second incident occurred earlier this year while shopping alone, when the same employee made me feel uncomfortable at the register. Today, on 4/24/19, as I returned to the store, he again watched my every move. It is evident he has been racially profiling me. I urge Marshalls to address this behavior and cease the unwarranted monitoring and aggression. Black customers should not be targeted unfairly. If this continues, legal action may follow. Thank you.

I had a disappointing experience at the Marshall’s store in Clearwater today. I tried to return a bag I recently purchased, but the manager, Sisi, was quite rude and unhelpful. Despite following their return policy, she made me feel embarrassed and upset with her attitude. I cleaned a milk stain from the bag yet she still refused the return and handled the situation poorly. I expressed my concerns about her behavior, but her apology seemed insincere and lacking in respect. This encounter has made me reconsider shopping at this store in the future. It's a shame to see such poor customer service and fake attitudes in a place I used to enjoy visiting.

Hello, I am Mycle Burton. I bought a purse in New Philadelphia, OH for my wife. When we got home, we found pen marks inside. We tried to return it within 10 days but some associates refused, citing conditions. The usual policy is 30 days for returns. We were treated poorly, which was surprising as we are regular customers. The female associate accused us of damaging the purse. This discounted purse lacked the original paper and shoulder strap. She claimed the store doesn't sell items like that, but they do. I hope this matter can be resolved respectfully, as I've never had issues in the past.

I had a distressing experience at the Marshalls store in Ballantyne, NC, which left me feeling racially profiled. As a Denver, Colorado-based physician, I am a regular customer at Marshalls, spending around $[redacted] monthly. Despite my past enjoyment of their stores, I encountered a humiliating situation when returning a pair of uncomfortable black shoes after wearing them for just two hours. The store manager accused me of dishonesty and fraud, treating me poorly. I felt judged and profiled due to my attire and appearance, despite being American-born with diverse heritage. The manager's accusations made me feel unwell and I ultimately left the shoes behind. This experience has shaken my trust in a brand that my family and I have long supported. I seek understanding and support from Marshalls, as this encounter has left me considering further action due to feeling unfairly treated.

I recently visited your Point Loma store with my wife, as we are regular patrons. Unfortunately, during this visit, I was met with rudeness and arrogance from the staff who spoke a foreign language to me. My items were handled with disrespect, which made the experience highly unpleasant. When shopping, I expect to be treated politely and in English, my native language. Annually, I spend around $[redacted] at your store, and my wife, about $2,[redacted] on personal items and home decor. Regrettably, due to this incident, we have chosen to end our patronage with Marshalls. It is disappointing that our business is not valued, but it seems evident that our community is not the priority at this location. The service was subpar, reflecting a decline in societal norms that I find disheartening to acknowledge.

I recently bought a Warner's bra that didn't have a price tag on the single hanger it was on. At checkout, I informed the cashier, who mistakenly thought it was two bras. I clarified it was one bra with no price. They called for a price check, and it came out as $7.99. When I asked to verify with the actual bra, the salesperson seemed unhappy to bring it. It turned out to be a different bra from the one I picked, a white racerback with criss-cross straps. The manager intervened but didn't resolve the issue, insisting both bras were the same price, though the other one was for a larger size. Despite my concerns and requests, they stood by the initial price. Despite feeling unheard and disappointed with the service at the Warner's store in Deer Creek Center, Maplewood MO, at 20:23 on 07/25/19, I proceeded with the purchase, not just because of the price they assigned to the wrong product.

I returned an item on September 30th, and they credited my debit card. However, I have not yet received the credit on my card. I need the money for an emergency situation. I visited the store on I-[redacted] and Western in Oklahoma City. My name is Tilden J. The refund amount is $49, but I believe I should have been refunded in cash as it was purchased with a prepaid debit card. I would appreciate help in getting my refund today as I have waited long enough. I also did not return everything listed on the original receipt. My Bluebird Amex merchant ID# is 69K5HQ9CST. Thank you.

I applied at the new Marshalls store in Clarksville, TN in September and was hired, but later informed that I was already in the system at TJ Maxx. Despite never working there, they claimed my name and SSN were in their records. After being called for a four-hour orientation in Dickson, TN, I was disappointed to find out the day before starting that my paperwork approval was pending. I contacted the store multiple times, but they were still awaiting approval. It feels like I have been ignored. I was not even paid for the orientation as promised. Despite the friendly management team, this whole situation with TJ Maxx has been extremely upsetting.

Hello. A few months ago, I purchased a pair of sneakers for my son at your Middletown store for school. Unfortunately, today the elastic on the cloudfoam adidas shoes completely broke. These shoes are supposed to be sturdy, so I am disappointed. I am requesting either a refund or ideally a replacement, as my son really adores them. Please reply promptly so we can resolve this situation for my son. Thank you.

Hello! We are students from Estherville Lincoln Central School. We are reaching out to you regarding a project we are working on. We would appreciate it if you could assist us by answering some questions related to our project. One aspect of our project involves advocating for the introduction of a Marshalls store to our community. We believe this addition could potentially attract more residents and boost our local economy. As our population is currently declining, this initiative could have a positive impact. To start, we would like to inquire about the requirements for such a project.

I was neglected at the layaway section for over 30 minutes, and nobody came to assist me despite me informing the customer service area multiple times. I even asked a lady in the fitting room to page for help, but still, nobody showed up. When I spoke to the supervisor, he seemed unaware of the situation and mentioned that it sometimes happens.

While at Marshalls yesterday, on December 16, [redacted], at around 6:30 p.m., I came across a toy I wanted to buy for my grandson. However, upon closer inspection, I noticed severe damage to the box. I politely asked a young saleswoman by the dressing room, who was behind me, to contact a manager for assistance. After waiting for approximately 20 minutes, a woman named Sue approached me to inquire what I needed. I showed her the damaged box and requested that a salesperson help me inspect the item inside. Unfortunately, Sue's response was dismissive, stating, "What good is that going to do?" I then suggested opening the box together, but her response remained unhelpful. The toy in question was a Rideamal Scout priced at $[redacted]. Despite my willingness to purchase it, the lack of assistance led me to decide not to return to Marshalls again.

I frequently shop at T.J. Maxx and Marshalls, acting as the primary shopper for my family of four as they dislike shopping themselves. Consequently, I find myself making returns quite often. Recently, I returned two long sleeve shirts purchased for my son at Marshalls. Unfortunately, he didn't like them due to the printed designs, feeling like a billboard. Although the shirts were gifts and had tags, they were missing the specific Marshalls tags attached to them. The manager at Marshalls refused the return request without comparing the items. On the contrast, I visited T.J. Maxx next, and their manager promptly compared the shirts with similar items and processed the return. Even though I originally paid $16.99 for each shirt, I accepted $12.99 as a refund per item. I hope the unfriendly Marshalls manager, Amy, realizes that being cold and impolite to loyal customers like me who frequent the store multiple times a month isn't a good business practice. At the end of the day, customers, regardless of their accent, bring in the same valued green dollar bills.

My mom got a pair of shoes from my sister for Christmas. The shoes were marked at $25 but were rung up for $30. The sales associate and manager quickly concluded it was the correct amount without checking. We lost $5, making my mom upset. Can we receive a $5 gift voucher or coupon for the error?

I recently visited the Marshalls store in Rego Park, NY to process a return, but I was informed that they do not accept returns on Christmas items after the holiday, even if they are on sale. I find this policy surprising as it was not mentioned on my receipt and there were no signs indicating seasonal items were final sale. Despite the associate not mentioning the restriction at the time of purchase, they advised me to contact customer service, which is currently closed until after New Year's. I am hoping to have my return processed as my items are within the return policy timeframe.