I opened a bag of the snickers, m&ms, starbursts, and twix variety pack this morning. T...
GetHuman3854827's customer service issue with Mars Chocolate from October 2019
Help with my Mars Chocolate issue
First: share to improve GetHuman3854827's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3854827 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman3854827's own words
I opened a bag of the snickers, m&ms, starbursts, and twix variety pack this morning. The bag was brand new and I brought them to school to assemble halloween goodie bags for my students. As I was putting them together, one of the m&m bags was empty and torn from corner as if someone had opened them and thrown the wrapper into the bag.. There were not spilled m&ms in the bottom of the bag, just the empty, torn wrapper. I took photos and can send them. I am just wondering about the quality control on these products. I have always bought from Mars before and was disheartened and concerned to see, what seemed to be, an eaten and discarded wrapper in with the other unopened candies. I can attach the photos in a future email, I look forward to your quick response.
GetHuman3854827 did not yet indicate what Mars Chocolate should do to make this right.
I have an issue with Mars Chocolate too
How GetHuman3854827 fixed the problem
We are waiting for GetHuman3854827 to fix the problem and share the solution with the rest of us customers.
Please help with my Mars Chocolate issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.