Hello, I stop by the Murphy's gas station that's affiliated with the Walmart Supermarke...

GetHuman968733's customer service issue with Mars Chocolate from August 2018

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The issue in GetHuman968733's own words
Hello, I stop by the Murphy's gas station that's affiliated with the Walmart Supermarket in Forney, TX and I purchased * king size * musketeers, and * regular size Snickers. To take inside the movie theater with me while watching * kids movie with my niece's, Well the * musketeers was old a darker on the inside and not fresh and the snickers the chocolate didn't have a fresh smooth taste to it the chocolate seemed to not been fresh, I took the candy back to the store afterwards. low and behold a bad attitude manager she informed me that she couldn't give me my money back, because it had been open and that the candy expired ****. So I said to her that I understand that, but I was asking her about the shelf life how long has it been on the shelf, she said ma'am that's not any of your business if you have a problem with the candy you purchased * hrs ago, you need to take it up with Mars Candy Co. I was blown away from the attitude even while she was talking with me. I remain calm and not causing a seen, but just not standing behind the products that you just sold to me wasn't satisfaction guaranteed. and my teenage niece got through School finals and basketball tournaments eating snickers & * musketeers that's really a poor excuse of stand by the product's you sale. I just wanted a fresh candy bar the I love eating and comfort snack.**Tabitha Mallory***** Morningside Ct.*Mesquite, TX *****

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Mars Chocolate

Customer service issue
Reported by GetHuman968733
Aug 8th, 2018 - 2 years ago
Seen by 8 customers so far
Similar issue to 39 others
0 customers following this
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GetHuman968733 started working on this issue
Aug 8th, 2018 11:05pm
GetHuman968733 indicated the issue is not fixed yet.
Aug 9th, 2018 12:23am