On **** I chatted on line with Maria Y about not getting all the points for not having...

GetHuman3453322's Loyalty program issue with Marriott from August 2019

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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman3453322's own words
On **** I chatted on line with Maria Y about not getting all the points for not having our room cleaned during our stay. Maria Y (*********, *:**:** PM): Hi, my name is Maria Y. How may I assist you? *Me (*********, *:**:** PM): Hi,**When we stayed at the Springhill Suites in Anchorage, they had a program where we would get *** points for each day we didn't have our room cleaned. We were there for * days and had the promotion sign hanging on the door each day and the points were not credited. Can you please credit the points? *Maria Y (*********, *:**:** PM): Yes I have credited those points to you. Was there anything else I could assist with today? *Me (*********, *:**:** PM): Nope, thanks. **She only gave us credit for one day. I sent in an email requesting the additional points and never heard back. I'M NOT HAPPY AT ALL. I DON'T LIKE BEING IGNORED.**Thanks,**Stu Cohen

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Loyalty program issue
Reported by GetHuman3453322
Aug 20th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 368 others
0 customers following this


GetHuman3453322 started working on this issue
Aug 20th, 2019 11:33am
GetHuman3453322 indicated the issue is not fixed yet.
Aug 20th, 2019 8:58pm