I am tired of sitting through prompts for * - * minutes sometimes more to get to a huma...

GetHuman1689673's customer service issue with Marriott from December 2018

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The issue in GetHuman1689673's own words
I am tired of sitting through prompts for * - * minutes sometimes more to get to a human being to make*change a reservation. Why can't your local hotels make reservations rather than having to be put through to some call center somewhere? I book travel for A LOT OF EXECUTIVES and I DO NOT HAVE TIME TO WASTE HOURS EVERY WEEK MAKING RESERVATIONS AT YOUR HOTELS!!! I AM GOING TO START RECOMMENDING THEY DO NOT STAY AT YOUR PROPERTIES UNLESS YOU CAN GIVE ME A NUMBER I CAN PHONE WHERE I CAN SPEAK TO A HUMAN IN A TIMELY FASHION.
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Marriott

Customer service issue
Reported by GetHuman1689673
Dec 4th, 2018 - 2 mons ago
I have an issue with Marriott too
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Seen by 2 customers so far
Similar issue to 176 others
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Timeline
GetHuman1689673 started working on this issue
Dec 4th, 2018 7:36pm