I contacted Marriott Customer Care (*th August) and received a reply on the *th August...

GetHuman-hosca's customer service issue with Marriott from August 2018

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I contacted Marriott Customer Care (*th August) and received a reply on the *th August **** (see mails below). I have not received any further correspondence from the hotel or from Customer Care, although I have sent a further * mails to Customer care...can you help please?**From: Customer Care *mailto:*****@***.com* *Sent: ** August **** **:***To: *****@***.com*Subject: Message from Marriott Customer Care * ref:***D**JC*y.******UWMWp:ref ****Hello Carol Sherriff,**Thank you for contacting Marriott Customer Care. I have entrusted the research and resolution of your billing concern to the accounting department at the Courtyard Toluca Airport.who will respond directly to you within three to five business days.**Reservation * ******** - Andrew Lyall - Courtyard Toluca Airport.**Safe travels,**Azylda Bernard*Marriott Customer Care**This communication contains information from Marriott International, Inc. that may be confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and*or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable law.***--------------- Original Message ---------------*From: hosca ******@***.com**Sent: ******** *:** AM*To: *****@***.com*Subject: COURTYARD MARRIOTT II TOLUCA EM , **-*** *******************@***.com**Compliments*Concerns about previous hotel stay*Carol*Sherriff*no**************@***.com**********Mozilla**.* (Windows NT **.** Win*** x**) AppleWebKit****.** (KHTML, like Gecko) Chrome***.*.****.*** Safari****.** Edge***.*********DFC*F-****-**E*-*C**-BFAB*D*****F*F*****B*-*B*A-***B-*B*E-*FB**A*D*B***common-app-**-gs*dg*COURTYARD MARRIOTT II TOLUCA EM , **-*** *************Mr Andrew Lyall stayed at the Courtyard Marriott II Toluca from **th-**th June (* nights) and was charged as follows:**COURTYARD MARRIOTT II*TOLUCA EM , **-*** ************ ************************Country Code Merchant Category Code*MEX - MEXICO *****Merchant Category Code Description*COURTYARD INNS*Transaction Date ** Jun *****Posted On ** Jul **** Source Amount $**,***.***Transaction Type Purchase Source Currency Mexico, Pesos (MXN)*Amount £***.** Conversion Rate **.*******Currency United Kingdom, Pounds (GBP)**A further amount has now been taken as follows:**COURTYARD MARRIOTT II*TOLUCA EM , **-*** ************ ************************Country Code Merchant Category Code*MEX - MEXICO *****Merchant Category Code Description*COURTYARD INNS*Transaction Date ** Aug *****Posted On ** Aug **** Source Amount $*,***.***Transaction Type Purchase Source Currency Mexico, Pesos (MXN)*Amount £***.** Conversion Rate **.*******Currency United Kingdom, Pounds (GBP)***Could you please advice why a second amount has been taken.***Many thanks **ref:***D**JC*y.******UWMWp:ref
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Marriott

Customer service issue
Reported by GetHuman-hosca
Aug 28th, 2018 - 3 mons ago
I have an issue with Marriott too
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Seen by 4 customers so far
Similar issue to 77 others
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GetHuman-hosca started working on this issue
Aug 28th 4:48pm
GetHuman-hosca indicated the issue is not fixed yet.
Aug 28th 4:51pm