I I have been a Marriott member for several years. I understand there are growing pains...

GetHuman-hapyday's customer service issue with Marriott from August 2018

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The issue in GetHuman-hapyday's own words
I I have been a Marriott member for several years. I understand there are growing pains while combining programs, but I am not to thrilled with the support. I have called the Marriott reservation line *X trying to book a Westin hotel both times I was transferred to SPG first time it rang and rang second time I have now been on hold for ** min and I am on the platinum reward line. This is extremely frustrating if it’s going to be that long you should have a call back option. In addition I want to use my points at one of * Westin or * Sheraton properties in Maui and two of them only offer double beds when you use your points. I am not sure how many adults fit into a double bed. As a Marriott rewards member I am very disappointed **
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Marriott

Customer service issue
Reported by GetHuman-hapyday
Aug 26th, 2018 - 4 mons ago
I have an issue with Marriott too
Fixed
Seen by 5 customers so far
Similar issue to 75 others
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Timeline
GetHuman-hapyday started working on this issue
Aug 26th 6:06pm
GetHuman-hapyday indicated the issue is not fixed yet.
Aug 29th 8:05pm