Getting run around about the pools not working for over a month. People being told pool...

GetHuman5604103's customer service issue with Marriott Hotels and Resorts from December 2020

Help me with my issue
The issue in GetHuman5604103's own words
Getting run around about the pools not working for over a month. People being told pool is fine ** degrees pool is actually in the **s both pools. People being told pool is working by front desk when it’s not working and they say a part was ordered. Couple who have been here a month said they have got the run around I was told the maintenance man would be here this past Tuesday of this week. It’s now Thursday and was told by lady at front desk it’s working, no it’s not! Manger called me said they are waiting on a part. Why then are they telling owners that the pool is ** degrees?

GetHuman5604103 did not yet indicate what Marriott Hotels and Resorts should do to make this right.

How GetHuman5604103 fixed the problem
I called corporate in Maryland for the Marriott and talk to a very nice lady who called this resort in this morning it was a miracle the pool started heating up it hasn’t worked since Thanksgiving I think they turned it off but nobody pushed the agenda and so by calling corporate Ensuring I have been an owner for ** years and never had a problem they realized I meant business.
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Marriott Hotels and Resorts

Customer service issue
Reported by GetHuman5604103
Dec 31st, 2020 - 4 months ago
Fixed
GetHuman5604103 shared how to fix
Seen by 16 customers so far
Similar issue to 43 others
0 customers following this
Items needed
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Loyalty program number (if applicable)

Timeline

GetHuman5604103 started working on this issue
Dec 31st, 2020 6:09pm
GetHuman5604103 confirmed the issue is fixed. Hooray!
Jan 1st 7:29pm