*) When I try to login system will not accept either my bonvoy number or my email so I...

GetHuman-wearner's customer service issue with Marriott Hotels and Resorts from October 2019

Help me with my issue
The issue in GetHuman-wearner's own words
*) When I try to login system will not accept either my bonvoy number or my email so I cannot change a password ( which system does not recognize either.)**) When I try to reserve outside membership my name comes up as William A. Earner but my address comes up as in Moldova. I have never been there and I live in Maryland.

GetHuman-wearner did not yet indicate what Marriott Hotels and Resorts should do to make this right.

How GetHuman-wearner fixed the problem
Platinum number connected me to a tech who sent a coded URL and I changed password. Marriott could not find Moldova address which still lurks in my acct somewhere.
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Marriott Hotels and Resorts

Customer service issue
Reported by GetHuman-wearner
Oct 2nd, 2019 - 2 years ago
GetHuman-wearner shared how to fix
Seen by 7 customers so far
Similar issue to 224 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)


GetHuman-wearner started working on this issue
Oct 2nd, 2019 1:05am
GetHuman-wearner confirmed the issue is fixed. Hooray!
Oct 2nd, 2019 2:11pm